Clinic Director - Grapevine

Location: Grapevine, TX
Company: IV NutritionWe are hiring a Clinic Director to lead the operations, performance, sales, and clinical
execution of one of our IV Nutrition locations.
This role is responsible for overseeing all aspects of the clinic, including client experience,
revenue growth, membership sales, client retention, staff performance, and clinical quality.
The Clinic Director serves as the leader of the business, ensuring operational excellence
while creating an exceptional experience for every client.
This is a leadership-first role with full ownership of clinic success. You will be expected to
drive results, develop your team, lead sales initiatives, retain clients, and ensure operational
consistency while maintaining exceptional clinical standards.

What You Will Do
Clinic Leadership & Ownership
Own overall clinic performance, including revenue, profitability, client experience,
and team execution
Serve as the primary point of accountability for all clinic operations
Set the tone for culture, professionalism, and performance standards
Ensure alignment with company goals, initiatives, and brand standards
Analyze key performance indicators (KPIs) and implement action plans to improve
results
Lead the clinic with an ownership mindset and commitment to continuous
improvement

Sales, Membership Growth & Client Retention
Drive clinic sales performance through memberships, packages, retail offerings, and
wellness services
Lead and develop a sales-focused culture centered on education and relationship
building
Establish and monitor sales goals for the clinic and individual team members
Coach staff on client consultations, service recommendations, and membership
conversations
Monitor client retention metrics and implement strategies to improve repeat visits
and long-term loyalty
Develop and execute client outreach initiatives, follow-up programs, and retention
campaigns
Review sales reports and performance metrics to identify growth opportunities
Partner with corporate leadership on promotional campaigns and business
development initiatives

Client Experience & Growth
Ensure every client receives a high-quality, personalized, and consistent experience
Establish service standards that create long-term client relationships and referrals
Address client concerns and resolve issues promptly and professionally
Conduct client follow-up outreach when necessary to ensure satisfaction and
retention
Foster a culture where exceptional client care and hospitality are non-negotiable
Support local marketing efforts, networking opportunities, and community
engagement initiatives

Clinical Oversight & Quality
Ensure safe and effective administration of IV therapies
Maintain compliance with all clinical regulations, standards, and protocols
Oversee documentation accuracy and client care quality
Provide clinical guidance and support to staff as needed
Ensure adherence to physician orders, standing orders, and company policies
Promote a culture of safety, professionalism, and clinical excellence

Team Leadership & Development
Hire, train, and develop clinic staff
Lead team performance through coaching, accountability, and goal setting
Create a high-performance culture focused on results, client care, and growth
Identify and develop future leaders within the clinic
Conduct regular performance discussions and development planning
Ensure all team members understand and achieve expectations related to service,
sales, and operational performance

Operations & Execution
Ensure smooth daily clinic operations and workflow efficiency
Manage scheduling, staffing levels, and resource allocation
Maintain consistency in service delivery across all shifts
Execute company initiatives, promotions, and process updates
Oversee inventory management, supply ordering, and operational controls
Maintain a clean, organized, and professional clinic environment
Ensure compliance with company policies, procedures, and regulatory requirements
Performance Management
Monitor team performance and hold staff accountable to expectations
Address performance issues quickly and effectively
Partner with HR on employee relations, coaching, and documentation
Recognize and reward high-performing team members
Utilize performance metrics to drive accountability and continuous improvement
Ensure the clinic consistently achieves operational, sales, and client satisfaction
goals

Qualifications
Current and active Registered Nurse (RN) license required
Current BLS (Basic Life Support) certification required
ACLS (Advanced Cardiac Life Support) certification preferred
Experience

Minimum 2–5 years of vascular access or infusion experience
Minimum 2 years of leadership or management experience
Previous experience leading sales teams, client retention programs, or membership-
based businesses preferred

Technical Knowledge
Google Platforms (Google Drive, Gmail, Google Meet, etc.)
Electronic Medical Records (EMR) systems
Anatomy, medical terminology, and clinical practices
Sales reporting, KPI tracking, and performance management systems
Skills & Attributes
Strong leadership and team management ability
High level of accountability and ownership mindset
Proven ability to drive sales performance and client retention
Excellent communication and interpersonal skills
Strong operational and organizational skills
Ability to make decisions quickly and effectively
Problem-solving and conflict resolution skills
Results-driven with a focus on performance and growth
Ability to coach, motivate, and develop high-performing teams
Ability to multitask in a fast-paced environment
Professionalism, resilience, and adaptability

Working Conditions
8–12 hour shifts
2–4 weekend shifts (Saturday and Sunday) per month required (based on staffing)
Clinic environment with climate control and adequate lighting
Extended shifts are scheduled in advance; mandatory overtime is not a regular
expectation of this role

Is This Role For You?
Who This Role Is For
A leader who takes full ownership of results
Someone who thrives in managing both people and operations
A professional who can balance clinical excellence with business performance
A leader who enjoys developing teams, growing revenue, and building client loyalty
Someone who is energized by achieving goals and driving measurable results

What This Role Is Not For
Someone who prefers individual contributor roles without leadership responsibility
Someone uncomfortable holding others accountable
Someone who struggles in a fast-paced, performance-driven environment
Someone who is not comfortable with sales, membership growth, and revenue
accountability

Reality Check
This role is responsible for everything that happens in the clinic.
Staff will need coaching. Clients will have concerns. Sales goals will need to be achieved.
Operational challenges will arise daily.
Your job is to lead through it, solve issues quickly, develop your team, grow the business,
and create an exceptional client experience that drives retention and long-term success.
You are accountable for the clinic's people, performance, culture, client satisfaction, and
financial results.
If you are not comfortable being fully accountable for both people and performance, this
role will not be a fit.