Clinic Director

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Director - Clinic is responsible for the day-to-day operations, performance, and quality of assigned outpatient clinics. This role oversees clinical and administrative staff, manages workflow efficiency, supports provider engagement, and ensures exceptional patient experiences. The Director plays a key role in driving process improvements, maintaining regulatory compliance, and supporting strategic and financial goals of the medical group.

Essential Functions

• Oversees daily operations and activities of assigned clinics to ensure operational efficiency and high-quality patient care.
• Supervises office managers and team leads provides coaching, mentoring, and performance evaluations.
• Coordinates provider schedules, clinic workflows, and staffing plans to optimize resource use and productivity.
• Supports budget management, variance analysis, and execution of plans to address financial and operational gaps.
• Serves as a liaison between clinic staff, providers, and system leadership to foster open communication and collaboration.
• Ensures compliance with legal, regulatory, and organizational policies including mandatory training and in-services.
• Supports onboarding of new providers and clinic leadership team members.
• Manages patient and staff complaints, service recovery, and incident follow-up.
• Supports business planning, policy development, and implementation of strategic initiatives.
• Leads or contributes to process improvement projects and quality initiatives.
• Monitors clinic supply levels and equipment needs through delegation or direct oversight.
• Models excellent customer service and cultivates a positive, mission-driven culture.

Knowledge/Skills/Abilities/Expectations

• Strong leadership, communication, and conflict resolution skills.
• Proficient in Microsoft Office Suite and healthcare systems.
• Knowledge of ambulatory care workflows, compliance standards, and regulatory requirements.
• Ability to prioritize tasks, adapt to change, and make sound decisions in a fast-paced setting.
• Strong customer service orientation and commitment to team development.

Qualifications

Education

• Associate's Degree in a related field (Required) And
• Bachelor's Degree in Business Administration, Healthcare Management, or related field (Preferred) Or
• Equivalent Combination of Education and Experience totaling 4 years of education and experience (May be Considered)

Licenses/Certifications

• Other: Certified Medical Practice Exec (CMPE) or equivalent (Preferred)

Experience

• 5+ years Experience with Electronic Health Records (EHR) systems (Required) And
• Prior Experience in management or supervisory role in a medical office or clinic setting (Required) And
• Prior Experience that demonstrates ability to lead and develop teams and manage clinic operations in a dynamic healthcare environment (Required)