Clinic Financial Resource Guide

Fairview is looking for a Financial Resource Worker to join our team supporting patients across the M Health Fairview system. This is a full-time, benefit-eligible position working 80 hours every two weeks, Monday through Friday from 8:00 a.m. to 4:30 p.m., with no weekends or on-call responsibilities. This onsite role will primarily be based at the Fairview Midway Corporate Campus and will also provide support at St. John's Hospital.

In this role, you will assist patients in understanding and applying for health insurance coverage and other financial assistance programs, including county benefits, energy assistance, and charity care. The ideal candidate will have strong customer service skills, attention to detail, and a passion for helping patients navigate financial resources and healthcare-related support programs.

Responsibilities

• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.
• Work with Care Management team to assist patients in obtaining and maintaining health care insurance/coverage and applying for financial assistance programs.
• Provides financial assessments for uninsured patients and patients who are experiencing financial hardship.
• Meets with patients over the phone to assist with applications, including but not limited to, Medical Assistance, MNCare, Qualified Health Plans through MNsure open enrollment, the Combined Application for County Benefits, Emergency Assistance and Charity Care.
• Works actively with patients to fill out forms and ensure all necessary information is included in and during the application process.
• Advocates for patients in dealing with government programs.
• Collaborates with various M Health Fairview departments, community organizations, county and state agencies to meet patient needs.

Required Qualifications

• Knowledge of government and federal assistance programs.
• 1 year of financial counseling experience
• Ability to work with patients from differing socioeconomic backgrounds, language barriers and cultures in a way that is comprehendible.
• MNSure Certification within 60 Days and certification maintenance part of on-going employment 

Preferred Qualifications

• Knowledge of insurance application process through local MN and WI counties
• MN Sure Navigator experience both in person and telephonically
• 1 year of experience in a clinic setting
• EPCI electronic medical record knowledge and documentation
• MNSure Certification