CLINIC FRONT DESK This position allows you to become the face of Precision Orthopaedics! You will be the first person they meet when they come to the see our medical staff. You will assist patients with check in and check out for appointments, insurance verifications, medical records requests and much more! Full time employment Must be open to travel to Chardon and Chagrin Falls Complete Job Description Below ___________________________________________________________________________________________________________________________________ Position Summary: Responsible for all check in and check out functions of medical front desk, scheduling appointments, answering patient questions, medical records management and pre-certifications. Position Responsibilities/Standards: General - Attend department, clinic or company meetings as required
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
- Consistently work in a positive and cooperative manner with fellow staff members.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Attend required annual in-service programs.
- Consistently demonstrate attention to detail in documentation, recording and patient information.
- Demonstrate knowledge and understanding of all company policies and procedures.
- Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor
Specific Duties - Meet and greet patients promptly, in a professional and courteous manner.
- Obtain patient information during office hours.
- Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet,
- Obtain copies of patients insurance cards, MCO identification cards
- Verify patient insurance coverage is current and correct at each visit
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back
- Input patient information and register patient as needed.
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referrals-check Carriers on line.
- Schedule appointments to other specialists as needed.
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Handle all calls in a professional manner and direct to the proper individual.
- Run schedules
- Communication with physicians and clinical support staff.
- All messages must be addressed before the end of the day.
- All patient information will be entered into the system by the end of the day.
- Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
Additional Duties - Travel to other locations as necessary.
- Confirm and/or reschedule appointments when needed.
- Filing as needed
- Saturday rotation as needed
- Additional duties as assigned by the manager.
Education/Experience Required: - Must be High School graduate or GED equivalent.
- Must be friendly, courteous and have good communication skills when greeting patients.
- Previous experience working in a busy clinic or physician office is preferred.
Physical Requirements: Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
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