Clinic Lead

• In partnership with Clinic Leadership, the Clinic Lead shall coach and lead clinical staff to instill the organization’s mission, • vision, and values through education, demonstration, and results. • Leads clinical staff to efficiently direct patient flow throughout the clinic. • Assist back-office staff as needed with rooming, assessment, procedure assist, provider assist, and intake of medical history • into EMR. • Resolves daily workplace issues and maintain efficient workflow; assures coverage of all areas of responsibility • Ensure that new hire staff is adequately trained and consistently follows the applicable Standard Operating Procedures and • Workflow. • Shall lead ongoing quality monitoring of competencies of staff and assist in training and education. • Responsible for oversight of the ERP inventory management. Performs monthly ERP inventory cycle counts of medical • supplies and medications. Ensure consistent and adequate inventory and reconcile monthly inventory with 100% accuracy. • Responsible for receiving and reconciliation of medical supply, and medication. • Provides support to medical assistant staff with patient issues, coordinates break and lunch coverage throughout the day • provides coverage during staff absences. • Monitors hallway for clean and properly stocked exam rooms per supply/instrument checklist. Also, ensures that the check• off list is accurate and completed. • Supports medical assistants with patient care, retrieving labs, specialty report information, and administers immunizations • as needed. • Assists with monitoring the work of other medical assistants, maintaining documentation, and providing performance • feedback to Clinic Leadership. • Complies with infectious waste procedures and control measures and exam room/lab cleanliness as per protocol. • Works flexible schedule including evenings, weekends, and overtime, as necessary. • Monitor and confirm all in-house medical equipment calibrations are performed per the annual schedule. • Coordinate with Clinic Supervisor on audit preparation for the medical assistant department and serve as a point person for • any audits at the site. • Assist Clinic Supervisor to review, implement, maintain and monitor the department’s policies and procedures. • Disseminate information to the medical assistant and other staff as necessary, regarding updates, changes, and new • developments with clinic policies and procedures, software updates, reports, and provides staff training as needed. • Attend weekly and monthly meetings with Clinic Leadership • The job holder must demonstrate current competencies for this position. • EDUCATION • High School diploma or GED. • www.hopco.com © HOPCo All rights reserved. • Last Revision Date: 2.12.2025 • Job Description • Clinic Lead • Medical Assistant certificate or diploma from an accredited institution preferred. • EXPERIENCE • Medical practice experience or equivalent management experience in the healthcare field, and/or significant leadership • experience in operations required. Minimum of 2 years of working experience in a medical practice or clinic preferred. • REQUIREMENTS • Must have excellent interpersonal and communication skills. • Demonstrates an ability to generate creative and innovative approaches to solve problems. • KNOWLEDGE • Knowledge of clinical procedures and patient flow. • Knowledge of clinic payment policies and procedures. • Knowledge of medical terminology. • Knowledge of medical insurance plans. • SKILLS • Skill in inventory management. • Skill in training/mentoring clinic staff. • Skill in the ability to multitask. • Skill in organizational and time management skills. • ABILITIES • Ability to resolve customer service issues and identify areas of improvement. • Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff. • Dependable. • Ability to analyze workload requirements and schedule front office staff appropriately. • ENVIRONMENTAL WORKING CONDITIONS • Normal office/clinic environment. • PHYSICAL/MENTAL DEMANDS • Requires sitting and standing associated with a normal office/clinic environment. • Some bending and stretching are required. • Manual dexterity using a calculator and computer keyboard.