MIDLAND COMMUNITY HEALTHCARE SERVICES, INC. Midland, Texas
JOB DESCRIPTION
JOB TITLE: CLINIC MANAGER DEPARTMENT: OPERATIONS (COLEMAN/PEDIATRIC/WOMEN'S SERVICES) REPORTS TO: CHIEF NURSING/OPERATIONS OFFICER (CNO/COO) OES CODE: 11-9111.00 FLSA EXEMPTIONS STATUS: EXEMPT
JOB SUMMARY Clinic Managers play an important supporting role to the staff and patients of Midland Community Healthcare Services. They are expected to provide excellent internal and external customer service while directing the patient flow and operations of the clinic as a whole. They maintain the operations of the clinic in a manner consistent with administrative, ethical, legal, and regulatory requirements. They also process, maintain, compile, and report information for the clinic for use in finance and quality improvement programs.
JOB DUTIES
Implement approved fiscal operations, including accounting, budget planning, authorizing expenditures, enforcing rates for services, and coordinating financial reporting. Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel within the clinic of responsibility. Maintain communication between executive management, medical staff, and clerical staff by coordinating interdepartmental functioning. Review and analyze facility activities and data to aid in planning as well as assessing risk management in to improve service utilization and clinic efficiencies. Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and clerical staff. Direct or conduct recruitment, hiring and training of personnel. Establish work schedules and assignments for staff, according to workload, space and equipment availability. Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Monitor the use of diagnostic services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services. Maintain computerized record management systems to store and process data in order to assist in the QI/QA data process. Participate in cross-training opportunities in order to help the organization operate as a whole. Performs other duties as assigned by the Chief Nursing/Operation Officer.
SUPERVISORY RESPONSIBILITIES
Direct Supervision of Charge Nurses and Lead Positions. Indirect Supervision of all staff at your assigned clinic.
CRITICAL SKILLS AND ABILITIES
Customer Service Oriented. Oral Comprehension, Expression, Recognition, and Clarity. Written Comprehension and Expression. Computer & Technology Skills - The ability to navigate and utilize Microsoft Office, and the ability to learn to navigate and utilize proprietary medical software packages. Time Management - The ability to prioritize tasks in order to best serve the patient and the flow of the clinic. Cultural Competency - the ability to deal with people of various cultures and social status, as well as outside entities
QUALIFICATION REQUIREMENTS
Must have a Bachelor's Degree in Business, Clinical or related field.
or
7+ years of hospital, clinical, or business management experience required. 5+ years ofcustomer service experience required. No felony results on a criminal background screening. Drug Screen Test with a negative result.
WORK ENVIRONMENT/CONDITIONS
BBP Class II: This position has a potential for some exposure-prone duties. These employees will still receive basic personal protective equipment training, basic bloodborne pathogen standard training, and safety precautions. Employees in this class are still to be offered vaccinations provided by Midland Community Healthcare Services
Physical Demand: Ability to interact with patients and operate office equipment for patient services. Employees will need the ability to lift a minimum of 25 lbs, or more, independently as necessary. Vision abilities are required to read and verify patient information, to read information on medical records, and the read information on computer systems. Ability to pull, push, lift, and manipulate equipment and files. The ability to move freely about the front office and medical record areas in order to perform the job duties is required. In compliance with EEOC 29 CFR part 1630, reasonable accommodations will be made for those employees with disabilities in order to assist them in performing the job duties and demands, provided it does not constitute undue hardship upon MCHS.
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