Position Overview
We are seeking a hands-on Clinic Manager with a strong clinical background (e.g., MA, EMT, RN, or similar) to own and operate the day-to-day performance of our hyperbaric oxygen therapy (HBOT) center.
This is a player-coach role that combines leadership, operational oversight, and direct patient care. The Clinic Manager is responsible for ensuring the center runs smoothly at all times — with clear communication, strong team alignment, and a consistently high standard of patient experience.
The ideal candidate is someone who takes full ownership, communicates proactively, and is comfortable stepping into any part of the operation — including supporting HBOT sessions — to keep the center running efficiently.
Key Responsibilities
Clinical Leadership & Patient Care
- Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment
- Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process
- Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience
- Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed
- Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety
- Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support
- Educate patients on HBOT procedures with clarity, professionalism, and empathy
- Support patient assessments and onboarding in collaboration with the Medical Director
Operational Ownership & Execution
- Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency
- Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards
- Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage
- Address and resolve operational issues proactively; escalate only when necessary
- Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services
- Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance
- Support business growth initiatives, including outreach to local providers and referral partners
Team Leadership & Staff Management
- Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times
- Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support
- Ensure every shift has a clearly defined point of contact — no ambiguity in leadership
- Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations)
- Develop staffing plans and schedules that support both patient demand and team stability
- Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly
- Foster a collaborative, accountable, and high-performing team environment
Planning, Communication & Team Clarity
- Ensure consistent, proactive communication so all staff operate with clarity and alignment
- Communicate schedules in advance and provide timely updates as needed
- Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours
- Ensure no staff member begins a shift without clear direction, expectations, and leadership structure
Safety & Compliance
- Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards
- Maintain a safe, compliant, and well-managed environment for both patients and staff
Requirements
What This Role Requires
This is a hands-on leadership role. The Clinic Manager is expected to operate as both a leader and an active member of the team — stepping into daily operations, supporting HBOT sessions, and ensuring the center runs smoothly in real time.
This is not a purely administrative or oversight position. Success in this role requires:
- A strong sense of ownership over the entire center
- Consistent, proactive communication with staff
- The ability to lead from the front and step in wherever needed
- A focus on outcomes — not just task completion
Qualifications
- Clinical background as a MA, EMT, RN, or equivalent; active certification preferred
- Experience in healthcare operations, clinic management, or a similar setting
- Demonstrated ability to lead in a hands-on, fast-paced environment
- Strong communication skills with the ability to provide clear direction and build team alignment
- Highly organized with strong attention to detail and follow-through
- Proven ability to take ownership, solve problems proactively, and drive results
- Comfortable balancing leadership responsibilities with direct patient care
- Willingness to undergo training for administering HBOT sessions
Benefits
- Salary From: $70,000
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off
- Employee Discount