Ellie Mental Health is changing the culture of mental health for both clients and clinicians. If you are seeking a creative and collaborative team, we want to talk to you! We are expanding and want you to be part of our growth!!
Position Summary:
The Clinic Manager plays a pivotal role in the growth and success of Ellie Mental Health overseeing a clinic operations, staff performance, and community impact. This position requires a dynamic, organized, and people-centered leader who thrives in a fast-paced environment and is passionate about both clinical excellence and team development. The Clinic Manager is an administrative, managerial, leadership role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provides resource support, supervision and operation oversight. Must be able to maintain a caseload of a minimum of 20 to 23 billable client visits per week. The Clinic Manager serves as an administrative task supervisor to clinicians at their dedicated clinic. This role is in-person role at our North Wales- Lansdale location.
Who we are looking for:
As Clinic Manager of Outpatient Mental Health Services, you’ll partner with us and co-lead this mission. We’re seeking a self-starter and high-performing leader who balances compassion with accountability. The ideal candidate is deeply invested in team success, excited to build something meaningful, and comfortable wearing many hats from supporting clinicians to engaging the community.
- Building and managing a high-performing clinic
- Partnering with the Clinic Director and Supervisor to guide staff to meet performance expectations and grow professionally
- Leading community outreach, marketing and social media efforts to expand the clinic’s presence
- Building out and growing a second clinic location
Hiring and Onboarding:
- Lead and support clinic director in the recruitment process, hiring, and training for a minimum of 10-20 therapists to meet clinic staffing and revenue goals
- Manage onboarding and guide new hires through orientation and development
- Coordinates with Clinic Director to ensure new hires receive appropriate clinical guidance, Ellie Match setup, and scheduling support
Administrative/Operations:
- Fully understand, uphold and keep current all Ellie operations and policies
- Support staff in building and maintaining their caseload (begins 4 weeks before start date) and partner with Clinic Director to hold them accountable for meeting performance expectations
- Under the direction of the Clinic Director, prepare quarterly reviews and partner with the Clinic Supervisor to provide 1:1 consultation with all therapists to review productivity, caseload, retention, and clinical documentation quarterly
- Manage staff performance, including Performance Coaching, in partnership with Clinic Director and Clinic Supervisor
- Create a culture that fosters collaboration and inclusion
Clinic Management:
- Work with Clinic Director and Owner to achieve fiscal and operational excellence
- Respond promptly to concerns raised by clients, clinicians, or external stakeholders
- Serve as point of contact for building management related issues or concerns and supply needs
Clinic Outreach, Marketing, and Networking:
- Lead community outreach, marketing, and networking efforts to strengthen referral partnerships and community visibility
- Attend outreach events and spearhead and staff Ellie recruitment tables for clients and clinicians.
- Manage the clinic’s online and social media presence to promote Ellie’s mission and ensure the community knows who we are
- Weekly review and updates of Psychology Today, Ellie Match, Uberall, Google Business, and other social media platforms
Essential Duties:
· Maintain billable hours expectations
· Participate in the Ellie clinic manager meetings which includes reviewing clinic KPIs and clinic accounts receivable (client & insurance)
· Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources
· Troubleshoot issues with Clinic Director and Biller in relation to systems such as Valant, Teams, Outlook, credentialing and Billing
· Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community activities/events, team building activities, etc.)
· Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist)
· Partner with clinic director to monitor clinic staffing (Caseloads, hiring, office space and waitlists)
· Increase avg appointments per patient by working on strategies with staff
· Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes
· Coordinate office supply orders for clinic (ordering and monitoring)
· Co-facilitate clinic meetings and facilitate consultation groups, supervision and including documentation via Valant
· Collaborate with clinic director to maintain organizational policies and procedures
· Audit documentation for clinic in Valant to ensure compliance and compliance.
· Serve as back-up for CD when they are out of the office
· Additional duties as assigned
Qualifications:
· Master’s degree or higher in a mental health discipline
· Active clinical license in state of PA (LCSW, LPC and LMFT) for a minimum of 4.5 years and experience as a clinical supervisor
· Excellent understanding of Pennsylvania Mental Health Code and CMS guidelines
· Strong problem-solving and leadership skill sets
· Excellent verbal and written communication skills
· Excellent interpersonal and leadership service skills
· Excellent organizational skills and attention to detail
· Strong working understanding of Ellie Mental Health practices and procedures
· Troubleshoot client issues within Valant, Teams, Outlook, and with the CATs & Billery teams as needed
· Excellent time management skills with a proven ability to meet deadlines
· Ability to adapt well in a high-paced and changing environment
· Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?