Location: 2 NWS Clinics (West Lake Village / Encino)
Salary Range: $73,000 - $76,000 annually
Job Description:
The Clinic Manager at Neuro Wellness Spa oversees the efficient and effective operations of two NWS clinics, ensuring high-quality patient care and adherence to clinical protocols. This role involves a diverse range of responsibilities including but not limited to:
1. Clinical Protocols:
· Implementing and maintaining clinical protocols across both clinics.
· Oversight of site protocols including outreach to outside medical professionals, patient testimonials, patient recalls, mail/faxes management, power/internet/EHR outage protocol, data gathering/entry, signed/locked notes, TMS attendance
· Urgency and oversight of TMS referral pathway to facilitate clinical and operational excellence
2. Reputation Management:
· Addressing and responding to patient complaints promptly and professionally.
· Coordinating with admins, TMS techs, physicians, and other staff to resolve issues reported by patients.
· Oversight of patient testimonial requests
3. Staff Engagement:
· Assisting in the creation and implementation of training schedules and orientations for new hires.
· Mentoring, monitoring, and training new staff members.
· Enforcing dress code and professionalism standards
· Managing staff scheduling and identifying coverage for PTO requests and emergent absences. Report schedule changes to payroll including vacation requests, sick days, emergencies etc.
· Fully cross-trained as an admin and TMS Tech and able to provide coverage for emergent tech/office admin absences
4. Quality Assurance:
· Conducting performance reviews of site staff
· Facilitating professional development opportunities for clinical staff.
· Ensuring compliance with clinical standards and monitoring the patient experience.
5. Compliance:
· Maintaining clinic signage and practice management certifications as per compliance standards.
· Displaying practice management certifications as per compliance standards
· Ensuring adherence to federal and state laws and guidelines such as OSHA, CLIA, HIPAA, and FMLA.
· Oversight of staff licensures, CPR certifications, HIPAA compliance, and medical records management.
6. Facilities Management:
· Monitoring clinic cleanliness, safety, and maintenance across all sites.
· Purchasing supplies and exploring competitive pricing for supplies and external vendors.
· Overseeing the servicing and maintenance of TMS devices.
· 7. Advancements and Improvements:
· Recommending and implementing novel improvements for enhanced office efficiency and improved patient care.
Requirements:
- Bachelor's degree or 8+ years of relevant experience. Master's degree in a relevant field preferred.
- 3+ years of experience in healthcare management, preferably in a psychiatric setting.
- Strong understanding of clinical protocols and regulatory compliance.
- Excellent interpersonal, communication, leadership, and problem-solving skills.
- Proficiency with Electronic Health Records (EHR). Proficiency with DrChrono preferred.
- Proficiency in Microsoft Office Suite
- Ability to prioritize responsibilities and work effectively in a fast-paced environment.
- Availability for On-Call Duties to handle urgent matters outside of clinic operational hours.
Benefits:
- Competitive salary within the range of $73,000 - $76,000 annually.
- Medical benefits (health, vision, dental), life insurance, 401k, and other benefits package.
- Opportunities for professional development and advancement within the organization.
Neuro Wellness Spa is committed to providing exceptional patient care and fostering a supportive work environment for its staff. Join our team and contribute to our mission of improving mental health outcomes for our community.