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Clinic Patient Services Rep

STAFF TODAY

Bradenton, FL

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JOB DETAILS
SALARY
SKILLS
Case Management, Communication Skills, Customer Support/Service, Dental Insurance, Documentation, Establish Priorities, Health Maintenance Organization (HMO), Healthcare, Insurance, Mentoring, Office Management, Organizational Skills, Patient Care, Patient Registration, Preferred Provider Organization (PPO), Quality of Care, Telephone Skills, Treatment Plan, Voice Mail
LOCATION
Bradenton, FL
POSTED
13 days ago

Health Advocates Network is currently seeking a Patient Service Representative to work at a facility in Bradenton, FL.

Pay Rate: $16 / hour

Duties: Job Summary: DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care. Job Responsibilites: -Customer Service; acknowledge, smile and greet patients upon arrival/dismissal. -Respond to patient questions and or concerns according to DCA Policies. -Answering Telephones. -Scheduling Appointments. -Maintaining Appointment Book. -Confirming Appointments. -Follow up on no shows/cancellation of Appointments. -Register Patients on sign in sheet. -Post charges and payments to patient accounts. -Checking voicemail on a daily basis. -Maintain a clean and friendly waiting area for patients.
Job Summary: As a Treatment-Coordinator - Level 2, you will play a crucial role in understanding of dental procedures, insurance processes, and excellent communication to build trust and help patients commit to recommended care. Job Responsibilities: -Present comprehensive treatment plans to patients, including multi-phase and specialty procedures. -Clearly explain financial options, insurance estimates, and payment plans. -Lead case acceptance efforts by building strong rapport with patients. -Coordinate with providers and specialists on treatment scheduling and case management. -Maintain accurate and thorough documentation of patient communication and financial arrangements. -Oversee recall systems and follow up on unscheduled treatment. -Assist in mentoring Level 1 Treatment coordinators or front desk team as needed. -Ensure insurance pre-authorizations are submitted and tracked accurately.

Skills: Required Skills & Experience: -Six (6) months Denticon experience in the dental industry. -Experience answering telephones. -Must have exceptional customer service skills. Preferred Skills & Experience: -Experience working in a dental, medical, or other health-care office. -Knowledge of insurance plans (HMO/PPO).
Required Skills & Experience: -Three plus (3) + years of dental treatment coordination or front office experience required. -In-depth knowledge of dental procedures, insurance coding, and financial coordination. -Experience with dental software systems and digital charting. Preferred Skills & Experience: -N/A

Education: Required Education: -High school diploma or GED. Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A
Required Education: -High school diploma or equivalent. Preferred Education: -Associate or bachelor's degree. Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

If interested, please apply through this job post. You may send a copy of your most recent resume. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Destiny Monday-Friday (08:30 AM - 05:00 PM PST).

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