Clinic Receptionist

Job Summary and Responsibilities

As our Clinic Receptionist you will help patients and the clinical team navigate the front-office experience so they can enjoy a smooth, efficient, and well-organized visit. Every day you will serve as the face of the clinic, managing patient intake, scheduling, and general office communication. You will be expected to accurately register patients, verify insurance and demographic details, collect payments, and provide essential administrative support to ensure daily operations run seamlessly. To be successful in this role, you must possess strong organizational skills, clear communication abilities, and the professional independence required to manage business office duties with precision and minimal supervision.

• Front-Desk Operations: Manage the full patient intake process, including greeting patients, verifying insurance, scanning documentation, and ensuring all registration paperwork is compliant with regulatory policies
• Appointment Management: Serve as the primary point of contact for scheduling, confirming next-day appointments, managing 'no-show' follow-ups, and directing incoming phone calls efficiently
• Financial & Billing Responsibilities: Accurately collect co-pays, deductibles, and time-of-service payments, while performing daily cash drawer reconciliation
• Medical Record Maintenance: Prepare patient charts prior to visits and ensure all clinical and demographic information is accurately scanned and filed into the electronic medical record (EMR)
• Patient Flow & Communication: Coordinate the daily clinic schedule by notifying clinical staff of patient arrivals, communicating appointment delays, and managing office correspondence
• Administrative Support: Maintain an organized office environment by managing interdepartmental mail and assisting with inventory and supply procurement

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience
• Must be 16 yrs of age or older

Where You'll Work

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.