Clinic Service Representative - Neurosurgery - Fulltime - Days

Clinic Service Representative - Neurosurgery - Days

Disorders of the nervous system, including the brain, spinal cord and peripheral nerves, require expert treatment. The highly skilled neurosurgeons at Henry Ford Neurosurgery - Jackson combine their experience and expertise with leading-edge technology to improve precision, safety and patient outcomes..

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

1201 E Michigan Ave

Suite 300

Jackson, MI 49201

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Allegiance Neurosurgery
• Shift: Day Job
• Union Code: Not Applicable