Administrative Skills, Administrator Documentation, Analysis Skills, Clinical Support, Communication Skills, Corporate Policies, Customer Support/Service, Demographics, Document Management, Documentation, Electronic Medical Records, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Leadership, Medical Office, Medical Office Administration, Medical Records, Multitasking, Office Equipment, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Record Keeping, Regulations, Systems Administration/Management, Team Player
Medical Analysis-GHV, LLC is seeking a professional, dependable, and patient-focused Clinic Services Representative (CSR) to join our employer-sponsored healthcare clinic team.
The CSR serves as the primary front office and patient service resource for the clinic and plays a vital role in creating a welcoming, efficient, and professional patient experience.
If you enjoy helping people, thrive in a fast-paced environment, and value teamwork and professionalism, we'd love to hear from you.
Position Highlights
- Monday–Friday, 8 to 5 schedule
- Supportive team environment
- Opportunity to work closely with Providers and leadership
- Competitive pay based on experience
- Excellent benefits package
Responsibilities
Front Office & Patient Services
- Greet patients and visitors in a professional and friendly manner
- Manage patient check-in and check-out processes
- Schedule and confirm patient appointments
- Answer and direct multi-line phone calls
- Collect, verify, and update patient demographic and insurance information
- Assist patients with forms, registration paperwork, and general questions
- Maintain accurate patient records and documentation
Administrative Support & Clinic Coordination
- Support Providers and clinic staff with administrative workflows and patient communication
- Assist with scanning, filing, faxing, and document management within the EMR system
- Support front office workflow and patient flow throughout the day
- Monitor office supply inventory and notify leadership of operational needs
- Help maintain a professional, organized, and patient-focused clinic environment
Systems & Documentation
- Accurately enter and maintain patient information in eClinicalWorks (eCW) or applicable EMR system
- Maintain confidentiality of patient information in accordance with HIPAA regulations and company policies
- Ensure accuracy and completeness of patient demographic and administrative documentation
Qualifications
- High school diploma or equivalent required
- Prior experience in a medical office, healthcare setting, or customer service role preferred
- Experience with eClinicalWorks (eCW) preferred
- Strong communication, organizational, and multitasking skills
- Positive attitude and strong team mentality required
Additional Requirements
- Ability to sit, stand, and walk for extended periods
- Ability to use computers, phones, and standard office equipment for prolonged periods
- Ability to maintain professionalism and confidentiality at all times
- Employees must complete required onboarding, annual, and role-specific training and maintain certifications applicable to the role
About Medical Analysis-GHV
Medical Analysis-GHV, LLC partners with employers to provide high-quality, patient-focused healthcare services through employer-sponsored clinics. Our mission is to create a supportive care environment focused on accessibility, efficiency, prevention, and exceptional service.
We are proud to foster a collaborative workplace culture built on teamwork, professionalism, accountability, and respect.