Billing, Business Administration, Casting, Certified Hand Therapist (CHT), Coaching, Communication Skills, Documentation Standards, Durable Medical Equipment, Electronic Medical Records, Epic Systems, Establish Priorities, Fellowship, HIPAA (Health Insurance Portability and Accountability Act), Hand Surgery, Healthcare, Healthcare Administration, High School Diploma, Insurance, Leadership, Magnetic Resonance Imaging (MRI), Medical Assistance, Occupational Therapy, Onboarding, Organizational Culture, Orthopedics, Outpatient Care, Patient Care, People Management, Performance Analysis, Performance Management, Performance Metrics, Physical Therapy, Process Improvement, Quality of Life, Regulatory Compliance, Regulatory Requirements, Support Documentation, System Operations, Team Building, Team Player, Time Management, Urgent Care, Workflow Analysis
Clinic Supervisor
Location: Pottstown & Phoenixville, PA
Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder
Overview
Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Clinic Supervisor to join our team in Pottstown & Phoenixville, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
Position Summary
As a Clinic Supervisor at Premier, you will play a crucial role in shaping our organizational culture and supporting our dedicated team. This is a full-time, on site, day-shift position.
Key responsibilities:
- Oversee daily clinical and administrative operations within an orthopaedic or specialty practice setting
- Manage patient flow, provider scheduling, and staffing coordination across providers and locations
- Supervise and support front desk staff, medical assistants, cast technicians, APPs, and ancillary clinical staff
- Lead onboarding, training, coaching, and performance management for assigned team members
- Ensure efficient clinic workflows, including imaging coordination, DME, casting/bracing, and pre- and post-operative processes
- Monitor and support insurance authorization processes and documentation standards
- Maintain compliance with HIPAA and applicable regulatory requirements in an outpatient setting
- Utilize EMR and practice management systems to support operations and documentation accuracy
- Track and analyze key performance metrics such as productivity, patient access, and patient satisfaction
- Support revenue cycle processes including basic billing and coding workflows
- Identify workflow gaps and implement process improvements to enhance efficiency and patient experience
- Communicate effectively with physicians, APPs, staff, and patients to support care delivery and operational goals
- Lead change initiatives and support practice growth while maintaining a high standard of professionalism
- Foster a collaborative, accountable, and patient-centered team environment
Qualifications
Education:
- High school diploma or GED required
- Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred
Licenses & Certifications:
- BLS certification preferred
Experience:
- 3–5+ years of experience in an orthopaedic practice, surgical specialty clinic, or multispecialty healthcare setting
- Strong background in healthcare operations with exposure to clinical workflows, patient flow, and provider support
- Prior supervisory or leadership experience managing clinical and/or administrative staff, including scheduling, onboarding, and performance management
- Hands-on experience with orthopaedic-specific functions such as imaging coordination, DME, casting/bracing, and surgical workflows
- Experience working with EMR systems (e.g., Epic, Athena, NextGen) and maintaining documentation standards
- Familiarity with HIPAA compliance and regulatory requirements in an outpatient medical environment
- Exposure to billing, coding workflows, and revenue cycle processes preferred
- Experience with data tracking, reporting, and performance metrics strongly preferred
Compensation & Benefits
- Comprehensive benefits package including medical, dental, and vision plans
- 100% employer-paid life insurance
- 401(k) with employer match
- Benefits begin the first of the month following hire date (for full-time employees)
- Generous paid sick and vacation time
- 7 paid holidays annually
- Opportunities for growth and advancement
- Employee referral reward program
- Hybrid work flexibility
- Professional development opportunities
About Premier Orthopaedics & Philadelphia Hand to Shoulder
Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey and Delaware.
Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.
Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.