We are is seeking a dedicated Centralized Intake Coordinator to join our team in Kansas City, MO. This role is pivotal in ensuring a smooth and efficient intake process for our clients, acting as a key point of contact within our healthcare services system. The ideal candidate will have excellent communication skills, attention to detail, and a commitment to providing exceptional service.
Responsibilities
- Manage and coordinate all aspects of the centralized intake process to ensure timely and accurate client information intake.
- Serve as the primary liaison between clients, healthcare providers, and internal teams to facilitate seamless communication and coordination.
- Maintain and update intake records accurately within the company's database systems.
- Resolve any intake-related issues by collaborating with relevant departments to ensure client needs are met promptly.
- Assist in the development and improvement of intake procedures to enhance overall efficiency.
- Provide exceptional customer service to clients, answering questions and addressing concerns professionally.
Requirements
- Insurance verification experience a must
- Clinical knowledge preferred
- Skilled Nursing experience preferred
- High school diploma or equivalent; further education in healthcare administration or related field is a plus.
- Proven experience in a healthcare or customer service role involving intake or client coordination.
- Strong organizational skills with keen attention to detail.
- Excellent verbal and written communication abilities.
- Proficiency with database management and Microsoft Office Suite.
- Ability to handle sensitive information with confidentiality and professionalism.
- Ability to work effectively both independently and as part of a team.
Benefits
- Competitive annual compensation ranging from $55,000 to $60,000, paid bi-weekly.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off.
- 401(k) retirement savings plan with company match.
- HSA contributions from employer.
- Supportive and inclusive company culture.