Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively. Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications. Key Responsibilities:
Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.
Analyze, troubleshoot, and resolve complex software and system issues.
Coordinate issue resolution, document root causes, and recommend process improvements.
Maintain accurate documentation within call-tracking and knowledge databases.
Follow ITIL-based incident and problem management processes.
Monitor application performance and ensure adherence to service-level agreements (SLAs).
Handle SEV1 and SEV2 application outages and ensure timely resolution.
Participate in a rotating on-call schedule for 24/7 application support.
Collaborate with cross-functional teams to improve application reliability and performance.
Provide excellent customer service to both internal and external users.
Technical Experience Required:
Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
Strong understanding of Microsoft Office and collaboration tools.
Familiarity with back-office application architecture and functionality.
Working knowledge of healthcare IT systems and integration concepts.
Behavioral Skills:
Strong problem-solving and analytical thinking.
Excellent communication and documentation skills.
Ability to work both independently and within a team.
Self-motivated with strong attention to detail.
Commitment to continuous improvement and high-quality service delivery.
Numbers & Facts
Location
Irving, TX
Salary
$70–$78.33 Per Hour
Skills
Analysis Skillsunmatched
Call Monitoringunmatched
Cardiologyunmatched
Clinical Assessmentunmatched
Clinical Information Systemsunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Detail Orientedunmatched
Documentationunmatched
Health Information Technologyunmatched
Healthcare Softwareunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Information Technology & Information Systemsunmatched
Maintain Complianceunmatched
Microsoft Officeunmatched
On Callunmatched
Performance Analysisunmatched
Picture Archiving and Communication System (PACS)unmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Radiologyunmatched
Reliability Engineeringunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Sleep Laboratoryunmatched
Software Administrationunmatched
System Integration (SI)unmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.