Clinical Application Coordinator-Tribal Management Information Systems

Clinical Applications CoordinatorJob PurposeSupports the implementation, configuration, and daily use of clinical application systems, including EHR and EDR platforms, under the guidance of the HIT Manager. Works closely with clinical and administrative teams to ensure effective system functionality, accurate clinical documentation, and efficient workflows. Provides user onboarding, training, and ongoing support for application features, templates, and reporting tools. Develops and maintains custom templates and reports to meet clinical and operational needs. Assists in evaluating and improving clinical workflows and information flow processes to enhance system utilization and user adoption. Collaborates with cross-functional departments-including Administration, Business Office, Behavioral Health, Dental, Medical, HIM, and Pharmacy-to support consistent, effective use of clinical applications across the organization.Job Duties and Responsibilities(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)Training & Onboarding

Design and deliver role-specific EHR training for clinical and clinical support staff, including onboarding for new EHR/EDR/PM users.Develop and maintain training materials, including manuals, videos, tip sheets, and standardized reporting guides.Adapt training approaches to varying levels of computer literacy and EHR experience.

EHR Support, Optimization & Gap Analysis

Evaluate EHR functionality and system performance to identify deficiencies, gaps, and opportunities for improvement.Conduct gap analysis for new software implementations and system upgrades to assess workflow impact and user needs.Monitor clinical efficiency and system utilization to recommend enhancements.Incorporate user feedback and data to support ongoing system optimization.

Workflow & Quality Improvement

Analyze clinical workflows to identify inefficiencies and improvement opportunities.Participate in quality assurance and improvement initiatives related to clinical documentation and EHR use.

Project Support & Collaboration

Provide application support for projects and system initiatives under the direction of the HIT Manager and IT teams.Collaborate with clinical, administrative, and technical stakeholders to support implementation and optimization efforts.Foster an environment that encourages reporting of system issues and improvement suggestions.

Reporting & Super User Responsibilities

Prepare and submit monthly reports to the HIT Manager and Executive Director.Perform Super User responsibilities and other assigned application support duties.

Job SpecificationsEducation and ExperienceEssential:

High school diploma or GEDMinimum 3 years of professional CAC experienceExperience with NextGen E.H.R, EDR, and PM softwareWorking knowledge of HIPAA compliance within a clinical environment

Desirable:

Associates in Information Technology or Health Information TechnologyLVN or higher nursing / clinical backgroundNextGen Certified Professional a plusExperience in a Tribal or Community Health Clinic

Skills and Knowledge

Operates with high autonomy and discretionTelephone and remote troubleshootingQuality focusFlexible and able to work in a unique environmentAble to work with varying levels of staffAble to follow written and verbal instructions to complete tasksHave a positive attitude and a desire to help people

Supervisory/Managerial AccountabilityDirect: NoneIndirect: None