Clinical Application Specialist

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core. 

We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach. 

To find out how you could contribute to our mission to conquer cancer as a Clinical Applications Specialist please read on. 

Purpose: 

The Clinical Application Specialist is responsible for creating and maintaining an initial and ongoing relationship between Lunit International and its customers. The role includes application software instruction, workflow process improvement, assistance with personalizing the breast health journey and increasing early cancer detection rates of women. This position will work closely with members of the onboarding and retention teams to provide appropriate, timely services to the customer. 

What you'll be doing: 

• Participates in needs analysis to determine training needs within the customer’s organization.  
• Confers with customer to gain workflow knowledge and desired system operation to optimize the software and train people in the proper operation.  
• Formulates teaching outline and determines instructional methods that will best suit the particular customer environment; such as individual training, group instruction, lectures, demonstrations and workshops, etc.  
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.  
• Conducts software application configuration training.  
• Conducts software use training, maximizing user efficiency while increasing proficiency.  
• Documents training results to record critical notes, customer feedback, and identified successes. 
• Participates in the maintenance and currency of customer training tools and collaborates on the development and execution of training and marketing materials.  
• Perform quality assurance/quality control (QA/QC) checks to maximize customer efficiency using the products. This would include product settings, staff, machines, maps, licensing, reports, lists, clinicians, interfaces, etc.  
• Assist staff in preparing for regulatory reviews including MQSA audits, ACR, etc.  
• Provide feedback to appropriate Lunit International staff on items that could be considered to increase customer confidence and acceptance, including improvements to training materials.  
• Connect the customer to others in Lunit International that might provide services; User groups, webinars, upcoming events and trainings, additional products, etc.   
• Trains internal Lunit staff on products and user workflows.  
• Assists in Use Case testing, as requested.  
• Other duties as assigned. 

What you will bring to the role: 

• AA or BA in breast imaging healthcare related field, strongly recommended. May substitute breast imaging experience for education; ARRT or ARDMS preferred. 
• Adult training experience, especially with software; breast imaging experience strongly preferred. 
• Experience working with medical professionals; ability to communicate effectively with clinical and technology personnel.  
• Ability to write clear, accurate, and effective reports and business correspondence.  
• Ability to effectively present information and to respond to questions from groups of managers and customers.  
• Ability to work independently and with groups, professional demeanor.  
• General understanding of database concepts and fluency in Microsoft Office programs.  
• Technical support background, a plus. 
• Follow Quality Management System practices and company policy guidelines. 
• Some travel required, proximity to a major airport preferred.

What you will receive:

The salary range for this role is $70,000-$85,000 per annum, full time equivalent. Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.

Other things to note:

• This role will be hybrid if the successful applicant lives within commuting distance of our US office (Lynnwood, WA). For candidates outside this location, the role will be fully remote.
• Candidates must currently have the right to work in the United States to apply.
• Lunit International operates across multiple time zones, and this role may occasionally require working outside of standard business hours to support international staff or team collaboration. We offer flexible scheduling to help balance these needs with personal commitments/work life balance.
• Proof of COVID 19 vaccination required, except in limited circumstances where a legally recognized medical or religious exemption may be able to be accommodated.

Lunit International is an Equal Employment Opportunity employer. We will endeavor to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, military status, sexual orientation or any other status protected by law.