Clinical Application Support Analyst

GuideIT

Miami, FL

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Change Control, Clinical Assessment, Clinical Information Systems, Clinical Support, Communication Skills, Cost Control, Customer Relations, Customer Service Systems, Customer Support/Service, Documentation, Healthcare, Interpersonal Skills, MEDITECH, Medical Record System, People Management, Problem Solving Skills, Software Administration, Work From Home

LOCATION

Miami, FL

POSTED

18 days ago

ABOUT GUIDEIT

GuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Florida team. Only candidates residing in the state of Florida will be considered.

ABOUT THE ROLE

The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer’s end users including IT staff, management, physicians, administrative, and clinical staff.

PRIMARY DUTIES

Act as an eCW Analyst on assigned Customer EHR department team
Participate in any required Customer and GuideIT meetings
Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
Complete assigned incidents, requests, and projects related to the eCW and related systems
Assist in creating, updating, and resolving issues with eCW vendor
Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
Other duties as assigned

QUALIFICATIONS & REQUIRED SKILL

Thorough understanding of eCW and related 3rd Party Vendors applications
3+ years of experience with implementation and/or support of eCW
Ability to engage with customer team members at all levels (staff level to management)
Understands, promotes, and demonstrates customer processes and procedures
Aptitude for high productivity and efficiency
Strong communication and interpersonal skills

EDUCATION & CERTIFICATIONS

Bachelor's Degree, preferred
Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

POSITION LOCATION & WORK SHIFT REQUIREMENTS

Primarily remote work with occasional in-office work (Florida area residents only)
Travel – occasional, as directed
Must be flexible to assigned shift work

MORE ABOUT GUIDEIT

Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

About the Company

GuideIT

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