Clinical Applications Specialist

Position Summary: The Applications/Enterprise Solutions Specialist is responsible for coordinating and conducting applications training to end users, including PACS administrators. Provide sales support along with assisting in the implementation of ScImage software at a client’s facility.

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Duties and Responsibilities include but are not limited to the following:

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• Develop and maintain a working knowledge of the ScImage software, integration, and implementation.
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• Understand the core features of PICOM365 and its ability to be customized for customer needs.
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• Conduct applications training for Physicians, Technicians and PACS administrators.
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• Monitor, evaluate and record training activities and Software effectiveness.
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• Organize and maintain report templates, training procedure manuals, quick reference guides, and course materials to effectively train end users.
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• Support ScImage Project Management in all new installations. To include but not limited to: data flow and workflow analysis to include DICOM/HL7 design and implementation.
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• Perform routine service, preventative maintenance and modifications of software and equipment at customer sites with minimal supervision.
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• Work with customer and internal support to help troubleshoot issues as they arise.
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• Works effectively and efficiently to resolve customer related tickets.
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• Establish and maintain proper business relationships with customers and peers.
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• Prepare and complete the required reports and documents (i.e. Field Maintenance Reports, Teamwork completed tasks, etc.) in a timely manner.
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• Update customer information in appropriate locations. (i.e. CSP, SciWiki, etc.)
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• During the pre-sales process, you may be involved in the development for the overall design of the solution.
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• Operate in a manner consistent with company policies.
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• Maintains appropriate databases and history files.
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• Participates in the analysis of product performance issues.
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• Actively engage and contribute to product development and improvement.
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• Effectiveness of efforts to analyze and resolve complex technical issues.
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• Work with Sales when required to perform remote or onsite demos.
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• Assist in training new Application/Enterprise Solutions Specialist when needed.
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Working Conditions:

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• Ability to operate independently under diverse work situations with a high degree of complexity.
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• Frequent exposure to hospital environment.
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Minimum Qualifications:

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• 5+ years of experience in Radiology, Cardiovascular, or Vascular. (Ultrasound and/or Cardiac Cath Lab experience a plus) OR 2+ years of experience supporting or implementing clinical imaging software within a hospital environment.
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• Previous Vascular ultrasound experience is preferred.
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• Familiarity with HL7, DICOM, HIS, RIS, EMR, PACS, etc.
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• Over one year as a trainer or analyst for clinical imaging software preferred.
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• Strong background or desire to learn all medical imaging workflows
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• Strong background in PACS implementation
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• Outstanding oral and written communication skills
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• Professional attitude with strong customer relationship skills
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• Working knowledge of Windows 10, Windows Server, SQL Server, and Microsoft Office Applications
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• Must have good analytical and problem-solving skills
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• Must have the ability to work effectively in high-pressure environments
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• Must be able to work both independently and in an established team setting
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• Frequent travel required up to 75% of the time.
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• Valid driver's license and acceptable driving record
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Education:

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• B.S. in Medical Imaging / Imaging Informatics / IT and CIIP & A.S. in clinical field preferred.
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