Clinical Assistant-Orthotics

Nemours is seeking a Clinical Assistant to join our team in Jacksonville, FL.

The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the O and P department.

Essential Functions

• Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care.

• Act as a liaison between O&P services and other clinical divisions.

• Keep parents, patients, and associates informed of care plan & schedule of services

• Scheduling of patients through phone conversations, app messages and email.

• Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.

• Track and keep updated with divisional huddles.

• Transports materials/products for patient care throughout the facility.

• Keep all rooms properly stocked and inform team of inventory shortages in supplies so we can order appropriately when needed.

• Acts as a backup for the lab technicians.

• Ability to assess and manage clinic flow.

• Rooming patients and device delivery

• Function well within a team or individually.

• All other duties as assigned by director or department leadership

Requirements

High school diploma required

Minimum of 3 months job related experience

Patient and customer service experience preferred

BLS from the American Heart Association must be required within 3 months of hire