Clinical Assistant - South Bend Orthopedics

South Bend Orthopaedics (SBO) provides specialized care for all musculoskeletal surgery and orthopedic rehabilitation patients, as well as those suffering from work-related and sports injuries. Founded on the principle of providing excellence in orthopedics, SBO has been serving the needs of the northern half of Indiana and southern Michigan since 1947 and functions as the Orthopaedic Surgeons for The University of Notre Dame Athletics Department since 1949. Services include joint replacement, sports medicine, upper and lower extremity surgery, pain management, diagnostic imaging, physical and occupational therapy. With 20 physicians and surgeons, plus multiple advanced practitioners across several locations, SBO is proud to be the trusted orthopedic expert for South Bend and the surrounding region – and a proud partner practice of OrthoAlliance.

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will. 

Job Summary

The Clinic Assistant Level 1 provides essential administrative and operational support to clinical staff and physicians. Team members in this role perform the core duties of the administrative support, including patient check-in/out, appointment scheduling, intake messages, effective communication with physicians, nurses, physicians’ assistants and POD teammates. This position plays a key role in ensuring a smooth, efficient, and patient-friendly environment.

Essential Functions & Job duties

• Comply with HIPAA confidentiality standards when handling patient information.
• Collaborate with POD teammates to ensure smooth clinic operations and excellent patient care.
• Support POD Team by creating an efficient and cohesive team.
• Greet patients and visitors courteously and assist them in a prompt and professional manner.
• Escort patients to exam rooms and gather basic medical history and chief complaints.
• Accurately document patient data and provider instructions in the EMR.
• Assist in preparing exam rooms, maintaining cleanliness, and restocking supplies.
• Follow infection control and safety procedures per OSHA standards.
• Support clinical workflows by coordinating communication between providers, departments, and surgical facilities.
• Chart preparation that includes pre and post clinic visits, insurance preparation, PCP collaboration.
• Assist with patient check-out, including scheduling follow-ups and printing instructions and education materials.
• Schedule appointments and respond to patient inquiries in person, via phone, or through the patient portal.
• Triage messages, route clinical questions appropriately, and support pre-appointment documentation as needed.
• Review physician schedules and ensure accurate, timely updates.
• Compliance with policies and procedures and actively promote a collaborative clinic culture.
• Perform other duties as assigned.

Education:   High School Diploma or equivalent.

Experience: Minimum of two years’ office experience, ideally in a clinical setting with EMR.