Job Summary
$35,360 / year or higher DOQ + Full-Time County Benefits
Performs responsible work providing customer support in a medical center, including carrying out varied and complex procedural support within the context of a primary care center - Please note that this position primarily supports front desk reception duties in a healthcare office setting.
Responsibilities
• Greets patients and visitors and directs them to appropriate services or source; answers telephone and email inquiries; takes messages as necessary and answers questions within context of policies and procedures.
• Checks patients in and out via computer; obtains and data enters pertinent patient information; maintains income eligibility and collects fees.
• Schedules appointments for medical services and patient referrals; maintains provider and office schedule as necessary.
• Prepares charts and maintains clerical documentation; maintains filing system; duplicates documents to be transferred with patients.
• Provides instruction and guidance to new volunteers and employees as needed.
Qualifications:
• Any combination of education and experience equivalent to a high school diploma; some general clerical experience preferably in a medical setting.
• Must possess reliable transportation to work site(s).
• A cardiopulmonary resuscitation (CPR) certification from the American Red Cross is preferred.
• Considerable knowledge of standard office practices and procedures, equipment and administrative support techniques in a medical setting; medical terminology and telephone triage; grammar, punctuation, spelling and arithmetic; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to learn and use electronic medical record system for patient data entry and management; work independently; establish and maintain effective working relationships with doctors, nurses, coworkers, volunteers, and the public; work under pressure in a fast paced clinic setting; work and communicate effectively with persons of multicultural and socioeconomic backgrounds.
Click herefor full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.