Clinical Business Intelligence Analyst - Information Technology - School of Dentistry

Advertising Summary:

Virginia Commonwealth University, School of Dentistry, Department of Information Technology is seeking applicants for a full-time Clinical Business Intelligence Analyst position. The position serves as a liaison between the business unit and IT development group to evaluate clinical and business system needs and provide information analytics.

Unit: School of Dentistry

Department: Information Technology

Duties & Responsibilities:

The Clinical Business Intelligence Analyst responsibilities serve two main objectives: Business Process Modeling and Implementation which may include acting as a documentarian, co-facilitator, facilitator or subject matter expert in sketch sessions; conducting preliminary investigation for all project requests by reviewing requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects, building datasets, creating ETL processes, constructing dashboards, and developing process improvement workflows. They work under limited supervision, making complex decisions independently and referring unprecedented issues to an upper-level manager.

Key Responsibilities:

Responsibilities include managing multiple tasks independently daily, including:

Design, develop, and distribute database-driven reports and visualizations that support academic, administrative, research, and clinical business processes using SQL, Crystal Reports, Tableau, PowerBI, and Excel while ensuring data integrity and safety by following appropriate data classification and security best practices.

Manage, combine, integrate, and analyze data from multiple data sources, including Oracle, Microsoft SQL Server, MySQL, APIs, and cloud-based resources.

Design, develop, feed, and maintain data structures, reporting systems, data automation processes, dashboards, and performance metrics to inform critical business decisions and stakeholders.

Work closely with senior leadership, clinical providers and staff, electronic health record and clinical systems analysts, and application development staff to evaluate business requirements and advise on appropriate informative views and dashboards.

Serve as our organization's honest broker for the IRB and document data flows, data sources, and/or feeds for all data integration projects.

Assist with selecting, evaluating, building, and maintaining a data warehouse platform and provide expert support for the implementation and optimization of a cloud data lake or warehouse.

Assist with EHR training and level one and level two clinical systems support tickets.

Qualifications:

Minimum Qualifications:

Bachelor's degree required

Working experience in Higher Education or a Healthcare Environment

Hands-on experience with Oracle and Microsoft SQL Server

Experience with Tableau or PowerBI dashboarding and visualization applications

Experience and understanding of AWS, Snowflake, or Google Cloud Platform

Excellent oral and written communication skills

Superior interpersonal and decision-making skills

Ability to manage multiple projects simultaneously

Ability to document business processes and operational workflows

Excellent customer service

Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU

Preferred Qualifications:

Master's degree in a related field preferred or equivalent training and experience

Knowledge of University systems, policies, and procedures

Knowledge of VCU Information Security Baselines and computer standards

Familiarity with Learning Management System platforms (Canvas)

Please Note: This is an internal staff position, open only to current VCU employees.

Salary Range: Commensurate, up to $85,000

Benefits: All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Restricted Position: No

ORP Eligible: Yes

Flexible Work Arrangement: Fully Onsite

University Job Title: Clinical Business Intelligence Analyst

Contact Information:

Contact Name: Brian Canaday

Contact Email: canadayba@vcu.edu