Job Title: Clinical Capability Manager – PBM Alert Operations.
Location: Remote (Minneapolis, MN time zone preferred).
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099).
About the Opportunity:
ZipStaff is seeking a Capability Manager for clinical-alert content operations at a major pharmacy-benefit and healthcare organization.
You will organize the clinical alert library: how alert logic packages are used across programs, clients, populations, and workflows. This is a process, reporting, and governance seat—not a software-development role.
What You’ll Do:
- Manage the lifecycle of clinical alert logic packages: intake, prioritization, documentation, maintenance tracking, deployment readiness, and operational monitoring.
- Map how specific alert packages are used across clinical programs, clients, populations, and reporting.
- Build and maintain operational dashboards and recurring metrics for library governance, utilization, quality, and leadership visibility.
- Partner with clinical pharmacists, program owners, analytics, technology, and operations on dependencies and issues.
- Design standard work: intake tracking, process docs, role clarity, status reporting, escalation.
- Support annual and ad-hoc maintenance: review schedules, progress tracking, business inputs, documented outcomes.
- Analyze utilization, maintenance activity, issue trends, and performance for root cause and process gaps.
- Coordinate QC, post-implementation validation, and issue resolution; escalate when needed.
Required Qualifications:
- 5+ years in healthcare operations, PBM operations, clinical program operations, capability management, or related project/process management.
- 3+ years in healthcare, PBM / pharmacy benefit management, clinical programs, or another regulated industry.
- Experience managing complex processes, workflows, reporting packages, dashboards, or cross-functional initiatives.
- Strong analysis of operational data; MS Excel, PowerPoint, Word, Outlook, Teams.
- Self-starter who can work through ambiguity and multiple priorities.
- Must be legally authorized to work in the United States without sponsorship now or in the future.
Preferred Qualifications:
- Clinical or pharmacy programs, alert content, quality measures, or regulatory requirements.
- Operational dashboards, scorecards, issue tracking, leadership reporting.
- Process documentation, standard work, governance materials.
- Matrixed work with clinical, analytics, technology, operations, compliance, privacy, legal, and product.
Benefits
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- 401(k).
- 401(k) matching.
- Paid time off.
- Referral Program.
About ZipStaff:
ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.
To apply, submit your resume highlighting PBM or clinical-program operations, processes or dashboards you owned, and any alert / content-library work.