CLINICAL CARE COORDINATOR Ambulatory Care- Pediatric Craniofacial Clinic

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Organize and manage multiple interventions simultaneously.
• Problem solve collaboratively with team members and other stakeholders.
• Perform phone triage, including assessment, screening, clinical advice, nurse visits (in-person/video), in-clinic procedures, and other assigned duties.
• Deliver culturally sensitive, age-specific care using team-based nursing models.
• Document nursing care accurately and efficiently.
• Utilize internal and external resources appropriately.
• Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and health/community services to promote continuity of care.
• Other duties as assigned.
• Manage patient triage, clinical follow-ups, and support face-to-face and remote clinic workflows.
• Educate patients and families, develop individualized teaching plans, and adapt approaches to readiness and understanding.
• Uphold hospital protocols, participate in quality improvement, and collaborate to improve patient outcomes.
• Demonstrate strong critical thinking, organization, communication, and technological proficiency.
• Additional responsibilities as required by departmental needs.
• Communicate empathetically and collaboratively, involving patients/families in care planning.
• Maintain supportive, constructive relationships with team members; address conflicts constructively, and delegate tasks appropriately.
• Expectations
• Demonstrate critical thinking by effectively using the nursing process, setting priorities, and solving problems.
• Exhibit excellent customer service, interpersonal communication skills, and the ability to build respectful relationships across units and with individuals.
• Display accountability and dependability, including maintaining a strong attendance record and punctuality.
• Adapt to changing needs and priorities based on unit, department, and institutional goals.
• Provide patient and family education and coaching
• Demonstrate proficiency with typing and electronic health record (EHR) documentation.
• Manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.

Required Qualifications*

• Bachelors degree in Nursing - OR - Associates degree or diploma in Nursing and a Masters degree in Nursing
• Current license to practice nursing in the State of Michigan.
• Minimum of three years of recent (within the past five years) pediatric clinical experience as an RN, including experience caring for pediatric surgical patients.
• Minimum of one year of recent (within the past 3 years) ambulatory care nursing experience

NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants):

You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Certification in Ambulatory Care Nursing.

Nursing Specific Info

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Nursing at Michigan offers a competitive salary with excellent benefits!

Hourly range for RSAM Competent, Registered Nurses $43.10-$67.03/ hour

Evening Shift Differential-$3.00 / hour

Night Shift Differential- $4.00 / hour

Day Shift Weekend Differential- $2.90 / hour

Evening Shift Weekend Differential- $5.90 / hour

Night Shift Weekend Differential- $6.90 / hour

Charge Nurse Differential- $1.00 / hour

The benefit package includes:

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust Tuition and Certification support programs
• Large offering of no cost CEs and professional development for advancement

Nursing Specific Info

Salary & Nursing Framework Level:

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:

CCC- COMPETENT.

Actual RSAM LEVEL and salary will be determined at time of hire.

RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY to CCC- MASTERY PLUS.

Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

Posting may be filled after the initial 5-day posting period.

Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort.

Positions less than 20 hours/week may be combined.

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours/Week: 40 hrs, 1.0 FTE

Days: Day shift Monday-Friday. Hours to be determined upon hire, flexibility in days/shift may be required in the future. Flexibility to support other pediatric clinics may be required.

Location: C.S. Mott Children's Hospital, Ambulatory Care Services, Pediatric Craniofacial Clinic

All new employees will be expected to float to a designated unit(s) in times of low census.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.