CLINICAL CASE MANAGER MHU

The Case Manager provides high-quality psychotherapy and case management services to support patients and families throughout the continuum of care. Responsibilities include conducting assessments, diagnoses, and treatment planning; facilitating individual, group, and family therapy; and assisting patients and families in understanding and adjusting to treatment. This role also leads discharge planning by identifying needs at admission, coordinating with the care team, arranging aftercare services, and maintaining follow-up to ensure safe transitions.

As an integral member of the interdisciplinary team, the Case Manager collaborates with physicians, staff, and community resources, maintains partnerships with service agencies and residential facilities, and ensures completion of required documentation. The role may provide clinical supervision to staff and, per DPU requirements, may serve as Director of Social Services for the program.

Supervisory Responsibility:

None required for this position

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days are subject to the needs of the Program which operates on a 24 hour; seven days a week basis. Please refer to Program or Hospital attendance policy for additional direction on shifts, holidays and attendance.

Essential Duties:

• Conducts assessments and reassessments of patient needs using appropriate clinical tools (e.g., Geriatric Depression Scale, Zung, SLUMS, alcohol screening tools), accurately documents findings, and develops individualized treatment and discharge plans based on symptom presentation, referral input, and all available data
• Actively participates as a member of the interdisciplinary and treatment teams, contributing to the assessment of patient progress and communicating results and trends to the supervisor and team.
• Coordinates and completes timely discharge planning in collaboration with the treatment team, physician, patient, and family.
• Ensures all discharge forms are accurately completed by the date of discharge.
• Documents challenges in implementing the discharge plan, including actions taken and the effectiveness of those actions.
• Ensures patients are discharged to a safe environment and coordinates necessary referrals, resources, and follow-up careincluding medical and psychiatric appointmentsto support continuity of care
• Utilizes assessment tools including, but not limited to Geriatric Depression Scale, Zung, SLUMS, alcohol screening tool(s) etc.
• Provides guidance, education, and support to patients and families, addressing financial or other barriers that may impact discharge
• Works with the treatment team to resolve any issues that may delay or interfere with safe discharge
• Reviews and discusses the discharge plan with patients and families, obtaining input, explaining the plan, and securing signatures for involvement in treatment planning.
• Maintains accurate, timely, and comprehensive documentation in patient charts, including services provided, contacts with patients, families, physicians, and agencies. 
• Ensures complete recording of diagnoses, comorbidities, and complications,
• Completes progress notes and assessments per program procedures
• Submits required information to the incident reporting system
• Utilizes data to generate key statistical and program reports.
• Provide ongoing education and guidance to patients and families as needed.
• Offer appropriate resources and support before, during, and after treatment
• Assist patients in obtaining necessary equipment through agency contacts while maintaining cooperative relationships.
• Communicates with referral sources including, family members, legal system, psychiatrists, primary care physicians, and other treatment facilities
• Promotes and develops positive, professional interaction with patients and their families, peers, leadership, clients, etc. 
• Conducts oneself ethically and professionally at all times, maintaining appropriate clinical boundaries and demonstrating respect for patient rights
• Adheres to all relevant Mental Health policies, procedures, and standards, including state and federal confidentiality laws as well as Horizons confidentiality policies and Code of Conduct
• Conducts group therapy sessions as directed, including weekends demonstrating strong theoretical knowledge of group therapy principles, psychopathology, and effective therapeutic techniques
• Utilizes performance feedback to improve effectiveness, identifies areas for improvement, participates in performance improvement processes, and addresses or reports issues and errors to the Program Director
• Works sufficient hours to ensure effective performance. Coordinates work hours with supervisor
• Addresses issues in a timely manner including crisis and higher level of care referrals
• Attends Unit and Hospital meetings as directed
• Assists in submission of reports and requests for documents from various regulatory agencies
• Completes and maintains all required state/regulatory, hospital and company competencies and training expectations.

Travel:

• Minimal; less than 5%

Non-essential Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes: 

Compensation:

• Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or trainin
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Required Education/Licensure:

• Masters Degree from an accredited college in Social Work
• Licensed eligible Social Worker or Therapist in a field which includes a practicum in a health or human service agency 

Preferred Education/Licensure:

• LSW, LPC or NCC within 3 years of hire

Preferred Experience:

• Minimum three years of experience in a similar position and/or industry

Required Experience:

• Proficient in software applications
• Excellent written and verbal communication and presentation skills
• Ability to read and comprehend moderate to complex instructions and correspondence
• Ability to write detailed correspondence
• Ability to effectively present information in one-on-one and small group situations to patients and their families, Program leadership, employees, clients, providers, vendors, etc.

Work Environment:

This job operates in a professional office environment and/or clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position may have contact with patients who have moderate to severe psychiatric concerns and/or behavioral issues. There is the possibility this position could be exposed to violent behavior from patients and/or behavioral issues as part of their daily duties.  

Employee Health Requirements:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Information

Exposure/Sensory Requirements:

Chemicals: Refer to SDS Sheets 

Video Display Terminals: Average Blood and Body Fluids: Obtaining and transporting patients' body fluids. 

Cleaning patients who are incontinent of urine and/or stool. 

Controlling the agitated patient such as scratches, bites, etc. 

This potential exposure reduced through non-violent crisis intervention education and the use of universal precautions. TB or Airborne Pathogens: Minimal Exposure potential reduced through the use of universal precautions.

Sensory requirements (speech, vision, smell, hearing, touch):

Speech: Needed for communication with patients and other staff. 

Vision: Needed to read materials such as medical records. 

Smell: Needed to detect the odor of ETOH on patients, smoke in patients' rooms or electrical hazards. 

Hearing: Required for patient safety, telephone use, intercom announcements (i.e., codes) and vital signs. 

Touch: Required for pulse taking, supportive/comforting interventions and control. 

Activity/Lifting Requirements:

Average Hours per Week:40 

Shift: All 

Percentage of time during the normal workday the employee is required to: 

        Sit: 20% 

        Twist: 5% 

        Stand: 20% 

        Crawl: 3% 

        Walk: 25% 

        Kneel: 3% 

        Lift: 5% 

        Drive: 0% 

        Squat: 5% 

        Climb: 5% 

        Bend: 5% 

        Reach above shoulders: 5% 

The weight required to be lifted each normal workday according to the continuum described below: 

Up to 10 lbs: Frequently

Up to 20 lbs: Occasionally 

Up to 35 lbs: Occasionally 

Up to 50 lbs: Occasionally 

Up to 75 lbs: Occasionally 

Up to 100 lbs: Not Required 

Over 100 lbs: Not Required 

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): 

MHU staff are required to assist with the control and transport of patients. Patients may weigh as much as 300# and be carried at waist height up to 100'. Assists with lifting patients from wheelchairs to beds. Carries linens for bed making and supplies weighing up to 10# up to 100'. 

Maximum consecutive time (minutes) during the normal workday for each activity: 

Sit: 60 

Twist: 3 

Stand:15 

Crawl: 1 

Walk: 60 

Kneel: 3 

Lift: 3 

Drive:0 

Squat: 3 

Climb: 2 

Bend: 3 

Reach above shoulders: 1 

Repetitive use of hands (Frequency indicated): 

Simple grasp Normal weight: Frequently Pushing &pulling Normal weight: Occasionally Fine Manipulation: Writing, taking vital signs. 

Repetitive use of foot or feet in operating machine control: 

Environmental Factors & Special Hazards: Environmental Factors (Time Spent): 

Inside hours: 7 

Outside hours: 1 

Temperature: Normal Range 

Lighting: Average 

Noise levels: Average 

Humidity: Dry 

Atmosphere: 

Special Hazards: Other - potentially aggressive/violent patients. 

Protective Clothing Required: Gloves to maintain MHU universal precautions.