Clinical Concierge, Medical Assistant

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Pediatric Multispecialty Clinic department responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.

Responsibilities include:

• Variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Minimum: High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience.

Certifications, Licenses, Registrations:

• Minimum: American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.

Technical Requirements:

• Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.
• Preferred: Ability to perform phlebotomy and administer injections.

Years of Related Work Experience:

• Minimum: 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.
• Preferred: Urgent care experience.