Clinical Coordinator – Obstetrics Triage
Remote / Hybrid - Must live in Central FL
Job Description:
Celebration Health & Wellness, a leading private practice devoted to Women’s and Children’s Health, invites applications for a full-time OB Triage Coordinator to join our seasoned healthcare team. With over two decades of expertise in OBGYN and Pediatrics, we are dedicated to delivering exceptional patient care. Our ideal candidate embodies the highest standards of professionalism, fosters a spirit of teamwork, embraces optimism, and is unwavering in their commitment to continuous improvement.
Remote / hybrid role where you will work from our office once per month.
Summary:
We are looking for an Insurance OB Triage Coordinator who excels in providing high-quality patient care by serving as the primary point of contact for patient triage in an Obstetrics setting. This role involves assessing patient needs, prioritizing clinical urgency, coordinating care, and ensuring seamless communication between patients and providers. The ideal candidate will have strong clinical knowledge in obstetrics, exceptional communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Patient Triage:
- Evaluate patient calls and messages to assess clinical needs and urgency.
- Prioritize and direct patients to the appropriate level of care, including same-day appointments, emergency care, or routine visits.
- Provide patient education and advice under the guidance of healthcare providers.
- Handling approximately 75 calls per day.
Care Coordination:
- Schedule and coordinate patient follow-up appointments, referrals to specialists, scheduling iron transfusions, handling IV hydration for hyperemesis and other pregnancy related issues.
- Facilitate communication between patients, healthcare providers, and external medical facilities.
- Ensure all necessary patient information is accurately documented and accessible for healthcare providers.
- Sending all Prenatal records to the hospital in timely manner.
- Perform other duties as assigned by the manager to ensure smooth operation of the organization.
Required Qualifications & Skills:
- Must live in the Central Florida area.
- Minimum of 2 years of clinical experience in an OB/GYN practice or related healthcare setting.
- Solid clinical knowledge of obstetrics and gynecology, including medical terminology and basic medical procedures.
- Strong organizational, critical thinking, and problem-solving skills, with the ability to exercise sound clinical judgment and maintain accuracy in a fast-paced environment.
- Excellent interpersonal and teamwork skills, with the ability to build positive relationships with patients, providers, and colleagues while contributing to a professional work environment.
- Demonstrated ability to prioritize competing responsibilities, multitask effectively, and manage time efficiently while maintaining attention to detail.
- Excellent verbal and written communication skills in English.
- Proficiency with electronic medical record (EMR) systems.
- Proficient in computer skills.
- High school diploma or GED required.
Preferred Qualifications & Skills:
- Bilingual or multilingual skills, with Spanish strongly preferred.
- Experience in patient triage, care coordination, and healthcare administrative functions.
- Previous experience working in a medical office or healthcare practice environment.
- Experience with insurance verification and related administrative processes.
- Experience using Athena health and/or Epic EMR systems.
- Three (3) or more years of customer service experience.
- Three (3) or more years of experience using medical terminology in a healthcare setting.
- Three (3) or more years of computer proficiency in a professional healthcare environment.
We offer:
- A warm, supportive team environment
- Opportunities to expand clinical skills in women’s health
- The chance to make a meaningful impact on patient lives every day
- Our compensation package is generous, including paid vacation time, company holidays (7), health and dental insurance, 401k, uniform allowance, and more.
We look forward to hearing from you!