Analysis Skills, Case Management, Certified Case Manager (CCM), Communication Skills, Consulting, Customer Escalations, Dental Insurance, Diversity, High School Diploma, Identify Issues, Managed Care, Mentoring, Microsoft Office, Microsoft Outlook, Multitasking, Nursing, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Research Skills, Team Building, Team Player, Time Management, Training/Teaching, Treatment Plan, Writing Skills
Role Overview
Carisk Partners is looking for a Clinical Operations Associate to support our dental team. Carisk Partners is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries. We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.
Role Responsibilities
- Serves as primary contact for dental offices, adjusters, and nurse case managers for escalated clinical issues
- Consult with Adjusters and Nurse Case Managers on Treatment Plans and options with Providers
- Review all dental treatment plans for accuracy, completion, and relatedness to the work injury
- Reviews and responds to requests from clients, providers, or management in a timely manner
- Provide training and mentorship to newer Care Coordinators, and help support seasoned staff with escalated clinical issues
- Other duties as assigned
Required Skills & Abilities
- Extensive dental knowledge with the ability to explain treatment or treatment options
- Ability to work well individually and in a team environment
- Ability to troubleshoot and solve problems
- Analytical ability with adept research skills
- Exceptional communication skills (written and verbal)
- Must be able to multi-task, follow procedures and have active listening skills
- Intermediate level skills in Microsoft Outlook and all MSOffice essentials
Role Qualifications
- Dental Assistant or equivalent experience
- High School Diploma or GED
Culture and Benefits at Carisk:
- 10 Paid Company Holidays
- Paid Time Off
- Competitive Medical, Dental, and Vision Insurance
- Company Sponsored Life Insurance
- Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
- 401(k) Retirement Plan with Company Match
- ClassPass Wellness Program
- Employee Discount Program
- Flexible and Hybrid Schedule Options*
- Internal Education Programs and Tuition Reimbursement Options
- Internal Advancement Opportunities
- Company-Wide Diversity and Holiday Celebrations
- Best Places to Work Award Recipient 5 years in a row!
*Schedule options and work location vary between departments and management approval
Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.