Clinical Director

JOB SUMMARY: The Clinical Director role is multifaceted and pivotal in ensuring smooth operation and quality care delivery, while driving clinical excellence and fostering a culture of collaboration and continuous improvement across multiple clinics. Key responsibilities include: clinical leadership and management; financial management; patient experience and satisfaction; compliance and risk management; and community engagement and networking.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Oversight, Leadership, and Management

·         Provide strong leadership to the clinical team, fostering a positive and collaborative work environment with regular staff meetings, performance evaluations, and professional development initiatives.

·         Develop and implement strategic plans to achieve clinic goals and objectives while continuously monitoring and evaluating the quality of patient care and outcomes, implementing improvements as necessary.

·         Oversee day-to-day clinic operations, including staffing, scheduling, and resource management while ensuring adherence to clinical protocols, best practices, and regulatory standards.

Financial Management

·         Develop and manage clinic budgets, ensuring financial viability and profitability.

·         Monitor key performance indicators (KPIs) such as patient volume, revenue, and expenses, taking corrective actions as needed.

·         Identify opportunities for revenue growth, such as expanding services or establishing partnerships with healthcare organizations.

Patient Experience and Satisfaction

·         Champion a patient-centered approach, focusing on delivering high-quality care and exceptional customer service.

·         Address patient concerns and complaints promptly, striving to resolve issues and improve satisfaction levels.

·         Implement initiatives to enhance the overall patient experience, from scheduling and intake procedures to treatment outcomes and follow-up care.

Compliance and Risk Management

·         Ensure compliance with all relevant laws, regulations, and accreditation standards, such as HIPAA and Medicare guidelines.

·         Develop and enforce policies and procedures related to patient confidentiality, safety, and infection control.

·         Mitigate risks associated with clinical practice, including liability and malpractice concerns, through effective risk management strategies.

Community Engagement and Marketing

·         Build and maintain relationships with referring physicians, healthcare providers, and community organizations to promote the clinic's services.

·         Develop marketing strategies to attract new patients and expand the clinic's reach within the community.

·         Participate in networking events, health fairs, and educational seminars to raise awareness about the benefits of physical therapy and the clinic's expertise.

QUALIFICATIONS:

·         Doctorate or Master's Degree in Physical Therapy from an accredited program.

·         Current state licensure as a Physical Therapist.

·         Minimum of 3 years of clinical experience in physical therapy, with 3 years of progressive leadership experience in a clinical or healthcare setting.

·         Strong clinical expertise and knowledge of evidence-based practice guidelines.

·         Demonstrated leadership abilities, including strategic planning, team building, and performance management.

·         Excellent communication, interpersonal, and problem-solving skills.

·         Ability to travel within the region as needed.

PHYSICAL REQUIREMENTS:

·         Ability to stand, walk, and move around clinics for extended periods.

·         Capable of lifting and moving equipment or assisting patients as necessary.

·         Manual dexterity and coordination to perform physical therapy techniques and procedures.

·         Visual and auditory acuity to assess patient conditions and communicate effectively.

·         Ability to travel to various clinic locations within the designated region.

WORK ENVIRONMENT:

·         This role is primarily office based, requiring regular patient interaction and employee interaction.

·         This role requires an active Physical Therapist License as there will be a few days of patient care time.

·         Work hours may vary and may include evenings or weekends to accommodate operational needs.

·         The working environment may involve exposure to patients with various physical conditions and healthcare settings.