Clinical Director - Partnership Comprehensive Care Practice

Job Summary

The Clinical Director of the Partnership Comprehensive Care Program (PCCP) Outpatient Clinic serves an essential role as part of a multidisciplinary team which provides care for adult patients living with HIV. This individual’s primary role is oversight of the daily clinical function of the Partnership and supervising the team of ancillary staff. The Clinical Director delivers direction and leadership to ensure PCCP provides excellent patient care and promotes a positive work environment. The Clinical Director will also provide direct nursing care when needed. Finally, this individual works closely with the Medical Director and Director of Continuous Quality Improvement. The Clinical Director will identify opportunities to increase quality, safety, effectiveness, and efficiency, and develop indicators to measure, evaluate, and improve care for patients at PCCP.   

Essential Functions

Clinical Care and Emergency Preparedness:

• Creates and implements nursing policies and procedures to foster a positive and organized work environment while planning, prioritizing, and assigning healthcare tasks to clinical support team members.
• Trains nursing staff and ensures competency of triage, treatment, and documentation.
• Supports ancillary staff in maintaining provision of quality and safe patient care.
• Provides direct nursing care to patients on an as needed basis, including triage and treatment.
• Partners with the Medical Director to communicate, enforce, and monitor compliance with safety, infection control, regulatory (including OSHA), and University standards, including oversight of emergency preparedness and key safety programs to ensure staff adherence to all policies and procedures.
• Enforces Clinic responses to emergencies.

Leadership/Supervision/Communication:

• Oversees the daily clinical operations of the Clinic including staffing needs and clinic flow. 
• Provides direct supervision of ancillary clinical staff including nurses, pharmacist, nutritionist, lab and/or office manager.
• Develops and leads clinical workflow development and changes in collaboration with representatives of the Partnership team.  Together with the Medical Director and Administrator, recruits, hires, and orients new clinical employees.
• Determines and demonstrates effective communication methods for staff and providers, and addresses concerns in a timely manner.
• Troubleshoots clinical issues regarding the electronic medical record system as well as other workflow challenges.  Interfaces with Drexel teams including Human Resources, Risk Management, Compliance, and IT.
• Carries out the mission of the Clinic, helps develop goals and performance standards in agreement with funding regulations, and communicates to staff based on the Clinic and University’s organization policies, procedures and systems.
• Ensures that patient care needs are being met, that the patient experience is a positive one, and addresses patient concerns in a timely manner.
• Serves on relevant task forces and committees
• Demonstrates the following leadership skills: critical thinking, conflict management, negotiation, and personnel development.

Continuous Quality Improvement (CQI):

• In collaboration with the Medical Director, Director of CQI, and the Data Team, leads the organization, monitoring, prioritization, planning and implementation of continuous quality improvement initiatives using the Plan, Do, Study, Act process.
• Works to improve patient care, safety, and outcomes, and contributes to corrective action plans.
• Encourages providers and staff to develop CQI projects and to work as a team.
• Ensures inclusion of representatives from all disciplines as well as clients.
• Informs Medical Director on needed updates to policies and procedures based on quality improvement work. 

Required Qualifications

• Minimum of a Bachelor's Degree in Nursing or the equivalent combination of education and work experience.
  • (Please review the Equivalency Chart for additional information.)
• At least 5 years of robust clinical experience and at least 3 years of management experience with direct supervision of staff, including:
  • Instructing clinical support employees on proper patient care procedures.
  • Hands-on experience in quality improvement initiatives.
  • Knowledge of and experience supporting diverse patient backgrounds.
• PA Nursing license that must be maintained while in this role.

Preferred Qualifications

• Master's Degree
• Experience caring for underserved communities and/or people living with HIV much preferred.
• A demonstrated ability to provide consistent quality patient care with a keen eye for detail, organizational skills and effective time management.
• Strong leadership, interpersonal, communication and critical thinking skills.
• Commitment to learning and delivery of trauma-informed care.
• Comfort with electronic medical record systems, and proficiency with standard computer systems, including Microsoft Office and Zoom.
• Ability to work closely with IT to troubleshoot problems and optimize documentation and workflows.

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
  • Must be able to stand at least 25% of the day and walk within and between buildings.

Location

• Center City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade N. Compensation for this grade ranges from $99,720 - $149,580 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.