CLINICAL EDUCATION COORDINATOR -RN

POSITION SUMMARY:

The Clinical Education Coordinator is responsible for coordinating and supporting the development, implementation, and ongoing management of clinical education, onboarding, orientation, competency validation, and workforce development programs across the organization. This role supports a culture of continuous learning, patient safety, quality improvement, and integrated team-based care consistent with the principles of a Patient-Centered Medical Home and Federally Qualified Health Center (FQHC) model.

Under the direction of the Chief Operations Officer, the Clinical Education Coordinator works collaboratively with operational, clinical, risk, compliance, quality, and human resources leaders to develop and maintain standardized clinical education infrastructure and competency processes that support high-quality, coordinated patient care across departments and disciplines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exemplifies the Mission, Vision, Values, and Service Excellence standards of Anchorage Neighborhood Health Center.
• Maintains current knowledge of ambulatory care and FQHC best practices, regulatory and accreditation requirements, Patient-Centered Medical Home principles, chronic disease and population health management strategies, and evidence-based clinical practice; incorporates these principles into clinical education and workforce development initiatives across the organization.
• Coordinates and supports organization-wide clinical education processes, including onboarding, orientation, training assignments, competency tracking, and ongoing workforce development activities for clinical staff.
• Serves as the primary clinical educator for nursing and clinical support staff, with significant responsibility for development, facilitation, and evaluation of education, onboarding, competency validation, workflow training, and professional development activities for CMA, LPN, RN, and RN Case Management roles.
• Responsible for development and maintenance of nursing and clinical support staff competency frameworks, annual competency validation processes, skills checklists, training documentation, and education tracking systems.
• Provides nursing and clinical skills education related to patient assessment, triage, medication workflows, specimen collection, infection prevention practices, clinical procedures, equipment use, patient safety standards, and regulatory requirements appropriate to role and scope of practice.
• Collaborates with clinical and operational leaders to develop, standardize, implement, and continuously improve interdisciplinary education and competency programs that support safe, high-quality, integrated team-based patient care across departments.
• Assists leaders in identifying department-specific learning needs, skill gaps, workflow improvement opportunities, and regulatory training requirements across clinical and direct care support departments including laboratory, radiology, pharmacy, dietary, behavioral health, outreach and enrollment, patient navigation, patient services, referral coordination, and case management.
• Supports new employee clinical onboarding and orientation processes in partnership with Human Resources, department leaders, preceptors, and subject matter experts.
• Serves as clinical subject matter expert for the Relias learning management platform, including assignment development, reporting, learning pathways, competency tracking, documentation management, and user support.
• Supports training related to Electronic Health Record (EHR) utilization, clinical workflows, and documentation standards; functions as an EHR super-user and collaborates with operational and clinical leadership to support workflow education and optimization.
• Collaborates with Risk Management and Quality departments to support audits, observations, workflow reviews, competency assessments, and continuous improvement initiatives aimed at identifying education opportunities and strengthening clinical practice, patient safety, and quality outcomes.
• Supports a culture of collaboration, continuous learning, accountability, patient safety, and respectful interdisciplinary teamwork.
• Prepares reports, education metrics, competency tracking data, and training compliance summaries as requested.
• Performs other duties as assigned.
• Participates in appropriate meetings and committees

KNOWLEDGE, SKILLS AND ABILITIES:

ANHC's Mission, Vision and Values: Actively supports ANHC's mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person's wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Four years of progressively responsible nursing experience preferably in primary care, ambulatory care, community health, or population health setting. Two years experience in adult learning preferred. Experience working within a Patient-Centered Medical Home (PCMH) model preferred.

Education, Certification and Licensure: Bachelor of Science of Nursing degree. Active license as a Registered Nurse in the State of Alaska. Must have and maintain current BLS certification.

Additional Skills & Knowledge: Bilingual preferred

PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit and occasionally required to walk and stand. The employee may occasionally be required to lift and/or move up to 20 pounds.

Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.

The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.