CLINICAL EDUCATOR

POSITION SUMMARY:

The Clinical Educator is responsible for coordinating and supporting the development, implementation, and ongoing management of clinical education, onboarding, orientation, competency validation, and workforce development activities for Medical Assistants and other designated clinical support staff.

Under the direction of the Nurse Manager, the Clinical Educator works collaboratively with operational, clinical, risk, compliance, quality, and human resources leaders to develop and maintain standardized clinical education infrastructure, training programs, and competency processes. The Clinical Educator also partners with department leaders across the organization to support consistent approaches to onboarding, education, and competency management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exemplifies the Mission, Vision, Values, and Service Excellence standards of Anchorage Neighborhood Health Center.
• Maintains current knowledge of ambulatory care, FQHC and Patient-Centered Medical Home (PCMH) principles, regulatory requirements, and evidence-based clinical practice; incorporates these principles into clinical education and workforce development activities.
• Serves as the primary clinical educator for Medical Assistants and designated clinical support staff, coordinating onboarding, orientation, competency validation, workflow training, and professional development activities.
• Develops, implements, and maintains competency frameworks, skills checklists, training materials, education records, and competency tracking processes for Medical Assistants and designated clinical support staff.
• Provides clinical skills education related to patient rooming, medication administration, specimen collection, clinical procedures, infection prevention, patient safety, documentation standards, and regulatory requirements appropriate to role and scope of practice.
• Coordinates and supports onboarding, orientation, and preceptor development activities to promote consistent training and competency validation practices for Medical Assistants and designated clinical support staff.
• Partners with clinical and operational leaders across departments to identify learning needs, address skill gaps, develop educational resources, and promote consistent onboarding, competency management, training documentation, and workforce development practices.
• Supports education related to Electronic Health Record (EHR) workflows, documentation standards, and system optimization; functions as an EHR super-user.
• Collaborates with Risk Management and Quality teams to support audits, workflow reviews, competency assessments, and quality improvement initiatives that strengthen patient safety and clinical performance.
• Promotes a culture of continuous learning, accountability, collaboration, patient safety, and integrated team-based care.
• Prepares education reports, competency tracking data, and training compliance summaries as requested.
• Participates in meetings, committees, and organizational initiatives and performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

ANHC's Mission, Vision and Values: Actively supports ANHC's mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person's wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Four years of progressively responsible nursing experience preferably in primary care, ambulatory care, community health, or population health setting. Two years experience in adult learning preferred. Experience working within a Patient-Centered Medical Home (PCMH) model preferred.

Education, Certification and Licensure. Licensed Practical Nurse (LPN) or Registered Nurse (RN) licensed and in good standing in the State of Alaska. Must maintain current BLS certification.

Additional Skills & Knowledge: Bilingual preferred