Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Hospital, Hospital Systems, Laboratory Testing, Medical Terminology, Multitasking, Problem Solving Skills, Production Systems, Sample/Specimen Processing, Team Player, Telephone Skills, Testing, Time Management
Location: Chicago IL 60616
Duration: 04 Months (With possible extension)
The Hospital Specimen Technician is responsible
for the preparation of patient s specimens in a
hospital location. The Hospital Specimen
Technician must be able to perform and follow
all pre-analytical processing procedures with
accuracy and in a timely manner. The roles &
responsibilities below are specific to samples
being performed for Quest laboratory testing
Specimen Processing & Test Send Out
Responsibilities
" Demonstrates excellent proficiency in
test ordering policies, hospital
processing procedures, specimen
requirements for test ordering, sample
preparation, Quantum, and
compliance/legal requirements.
" Knowledge and competency of Hospital
LIS system (client specific)
" Print Quest performed testing reports
" Demonstrates ability to interpret
specimen flow/tracking data utilizing all
available reports and resources
" Responsible for supply ordering
processes.
" Performs remote accessioning (pre-accessioning), (client specific)
Problem Resolution Responsibilities
" Troubleshoot and problem resolution
for specimen types, missing
information, TIQ, TNP, additional
sample requests, and other client
issues related to area of responsibility.
Quest Job Description Template (2021)
v2021
Customer Service Responsibilities
" Demonstrates exceptional customer
service skills as the Liaison between
customer & Quest performing
laboratory to provide pro-active
customer support.
" Responsible for managing inbound calls
with a positive client interaction.
" Communicates and collaborates
effectively with the hospital laboratory
staff, as well as the Quest Diagnostics
sales team and other functions in the
organization.
" Communicates effectively information
regarding problem-solving with
specimens, test cancellations, testing
requirements, billing requirements
with various hospital staff.
Required Work Experience:
1 3 years of working experience
Preferred Work Experience:
Medical background preferred, which includes
medical terminology applicable to a
clinical?laboratory?
Previous experience in a hospital laboratory
environment?preferred??
Physical and Mental Requirements:
Position requires data-entry background with
abilities to enter 6,000 alphanumeric
keystrokes/hour.?
Works in a biohazard environment, practicing
good safety?habits.?
Able to sit or stand for long?periods.?
Skills:
Handles multiple tasks simultaneously and
works in a production?environment.
Hospital LIS Systems knowledge or experience a
plus
Command of Microsoft Office Suite
Client interfacing role requiring strong
communication, collaboration, and problemsolving skills
The position requires demonstrated data entry
skills to effectively utilize both the Quest
Quest Job Description Template (2021)
v2021
Diagnostics system and the hospital client
systems.
Maintains composure while working
under?pressure.
Reflects good judgment when determining
what action to take when resolving?problems.
Demonstrates strong interpersonal skills that
foster a positive environment.?
Demonstrates flexibility and ability to adapt
to?change.
High School Diploma/equivalent is requirede
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