Clinical Information Systems, Clinical Support, Communication Skills, Customer Relations, Health Informatics, Informatics, Knowledge Base, Leadership, Mentoring, Microsoft Office, Multitasking, Onboarding, Operational Improvement, Operational Strategy, Operational Support, Operations, Operations Management, Organizational Skills, Orthopedics, Patient Care, People Management, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Quality Assurance, Safety/Work Safety, ServiceNow, Standard Operating Procedures (SOP), Systems Administration/Management, Team Lead/Manager, Technical Support
Location: This is an on-site position, operating out of our Avion Park, Tampa, location
We are seeking a dynamic Clinical Informatics Supervisor to lead our Clinical Informatics support team. This role ensures our clinical systems, including Athena, iScribe, Incisions, Efferent, and Relatient, run smoothly and support optimal patient care. You’ll supervise a team of informatics technicians, manage escalated issues, drive training initiatives, and help optimize workflows across our organization.
As the bridge between frontline support and Informatics leadership, you will play a key role in enhancing system performance, improving operational efficiency, and supporting clinical staff in delivering exceptional care.
Qualification:
- 2+ years of supervisory experience in a technical or clinical support setting.
- 2+ years experience resolving complex or escalated system issues.
- Strong organizational skills and ability to manage multiple priorities.
- Excellent communication, leadership, and client-facing skills.
- Experience analyzing metrics and performance reports to improve team outcomes.
- Proficiency with Microsoft Office and ticketing systems (ServiceNow or similar).
- Positive attitude, professionalism, and a commitment to team collaboration and patient care.
Key Responsibilities:
- Lead and supervise the daily operations of Clinical Informatics Technicians.
- Serve as the primary escalation point for complex system issues.
- Oversee onboarding and training for new providers and staff on clinical systems and workflows.
- Monitor team performance using metrics and reports; implement process improvements to enhance efficiency.
- Maintain and update the Clinical Informatics Knowledge Base and SOPs.
- Conduct quality assurance reviews of provider build requests and system enhancements.
- Collaborate with IT, clinical leaders, and operational teams to optimize workflows and support system upgrades.
- Provide hands-on support during go-lives, upgrades, or urgent technical issues.
- Mentor, develop, and support the professional growth of your team.
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
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Orthopaedic Solutions Management Staff