Clinical Lab Manager

Job Summary

Under the direction of the Medical Director and Administrative Leadership, responsible for the overall management and 24/7 operations of assigned clinical services. Oversees regulatory compliance, personnel management, technical operations, quality programs, financial performance, strategic planning, and business operations.

Key Responsibilities

Operations & Leadership

• Direct the day-to-day operations of assigned departments and services.
• Provide leadership and oversight to supervisors and technical staff, ensuring efficient workflow and service delivery.
• Conduct regular meetings with leadership and operational personnel to review performance, priorities, and initiatives.
• Represent the department in organizational committees, meetings, and cross-functional initiatives.
• Perform all responsibilities inherent to a management role and other duties as assigned.

Human Resources & Staff Development

• Lead recruitment, hiring, scheduling, performance management, competency assessment, and disciplinary actions for staff.
• Verify employee credentials, certifications, and educational requirements.
• Maintain personnel records in accordance with organizational and regulatory standards.
• Oversee onboarding, training, continuing education, and professional development programs.
• Foster a safe, inclusive, and non-discriminatory workplace environment.

Regulatory Compliance & Accreditation

• Ensure compliance with all applicable regulatory, accreditation, and licensing requirements.
• Maintain readiness for inspections, surveys, and audits.
• Manage responses to regulatory findings and oversee corrective action plans.
• Maintain current knowledge of regulatory standards and requirements.
• Assist in preparing applications, submissions, and documentation for regulatory and accreditation agencies.

Quality & Performance Improvement

• Oversee quality assurance, quality control, proficiency testing, and equipment maintenance programs.
• Investigate service complaints, delays, and operational issues; implement corrective actions and monitor outcomes.
• Monitor and report quality metrics, operational statistics, and performance indicators.
• Ensure all systems, processes, and procedures are validated before implementation.
• Drive continuous process improvement initiatives to enhance service quality, efficiency, and patient outcomes.

Policy, Procedure & Technical Oversight

• Develop, implement, and maintain departmental policies and procedures.
• Ensure technical, operational, administrative, and information system procedures are current and accurately documented.
• Maintain records of policy revisions and historical documentation.
• Evaluate and implement new technologies, equipment, methodologies, and operational processes in collaboration with leadership.

Financial Management

• Partner with leadership to develop annual operating and capital budgets.
• Assist in the preparation of business plans and strategic initiatives.
• Monitor departmental expenses, budget performance, and financial trends.
• Review expenditures and invoices to ensure financial accuracy and accountability.
• Manage payroll processes and oversee labor utilization, including overtime control.

Strategic Planning

• Contribute to the development and execution of departmental strategic plans.
• Develop staffing, equipment, technology, and operational plans to support organizational objectives.
• Advise leadership on growth opportunities, operational improvements, and resource allocation strategies.

Qualifications

Experience

• Minimum of 5 years of management experience in a healthcare, clinical, or regulated environment required.
• Experience with regulatory compliance, quality management, and operational leadership required.
• Must have experience in the Molecular and Microbiology lab.

Education

• Bachelor of Science degree required.
• Master's degree preferred.

Licensure & Certifications

• Current New York State professional licensure or certification, as applicable to the discipline, required.
• Professional certification from a recognized accrediting organization preferred.