Clinical Lead

Position Summary: Coordinate and oversee activities of the clinic and clinical team members to ensure compassionate, effective delivery of high-quality clinical care for patients   as directed by or in absence of the Director of Market Operations 

• Coordinate and supervise the activities of clinical team members engaged in clinical care as directed by or in the absence of the Director of Market Operations.
• Organize and assign duties and tasks to clinical team members as directed by or in the absence of the Director of Market Operations.
• Establish clinical team member work schedules daily as directed by or in the absence of the Director of Market Operations.
• Conduct training on clinical policies and procedures as directed by or in the absence of the Director of Market Operations.
• Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
• Ensure clinical policies and procedures comply with current state and federal regulations and OSHA, COLA and CLIA requirements and regulations. Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy.
• Assist clinical employees with maintaining patient flow to ensure patients are seen timely and efficiently as directed by or in the absence of the Director of Market Operations.
• Serve as a back-up for clinical team members as needed by working as Intake Specialist or Scribe due to staffing needs including vacations, illnesses, lunches, etc.
• Assist with or conduct training with clinical team members.
• Attend clinical meetings and relay pertinent information to clinical team members timely.
• Attend periodic training sessions and meetings pertinent to position.
• Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members  for continuity of high-quality patient care.
• Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
• Perform and or all other duties as directed by the Director of Market Operations.

Requirements

• Knowledge of electronic medical record and practice management systems, specifically Nextgen PM and EHR.
• Has the desire to teach and support others and the ability to adjust teaching style to the learning needs of new and current team members to facilitate successful training and mentoring.
• Knowledge of medical terminology.
• Knowledge of medical office safety, cleanliness and infection control policies and regulations.
• Knowledge of medical office equipment uses and maintenance.
• Accuracy – Ability to perform work accurately and thoroughly.
• Communication – Ability to communicate effectively verbally and in writing.
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
• Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
• Leadership Skills – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Positivity – Display a positive attitude and is a positive agent for change.
• Teamwork – Work as part of a team and collaborate with co-workers.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.