Clinical Liaison

Description

Kindred Hospital El Paso is a long-term acute care (LTAC) hospital specializing in the treatment of patients recovering from post-intensive care and medically complex conditions. Our hospital provides both intensive care and telemetry-level services, offering advanced monitoring and support for patients requiring extended medical care. With a multidisciplinary team dedicated to personalized treatment plans, we focus on helping patients achieve significant recovery and transition to the next level of care.

Job Summary

Conducts patient assessments to identify patients for potential admission into the system. Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories by representing the hospital with professionalism to referral sources. Designs and manages the marketing strategies for their assigned hospitals. Conduct one on one contacts with potential referral sources, maintain positive relationships with current referral sources. Utilizing educational opportunities to present the hospital to referral sources. Identifies, contacts and manages potential clients. Sources potential, appropriate patients for hospital. Coordinates transmission of clinical and benefit treatment to patients, families and outside agencies. Acts as liaison for outside agencies, non-plan facilities, and outside providers. Performs 80% or more of work outside the hospital.

Essential Functions

• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts, cold calling and educational presentations.
• Meet the referral and admissions goals for their assigned hospitals.
• Expand the number of referral sources in their assigned territories.
• Active participation in professional and community associations.
• Understands and presents MedPar information to assigned hospitals.
• Maintains current referral sources through relationship development.
• Manage the admissions process as an ambassador for patients who meet the admissions requirements.
• Operates within budgeted parameters by carefully planning travel and monitoring expenses.
• Conduct assessments in accordance with company standards.
• Manage the referrals and admission process for their referred patients.
• Work closely with patients and their family members to educate them on the benefits of the ScionHealth Hospitals.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Completes clinical assessments on potential patients completing assessments to meet with standards of the Division.
• Meets with patients and families to explain ScionHealth Care and services.
• Conduct tours of the hospital with families and referral sources.
• Establish strong and successful relationships with referral sources throughout their territory.
• Ability to successfully manage the Referral, Assessment and Admission Process.

Knowledge/Skills/Abilities/Expectations

• Excellent presentation and communication skills.
• Clinical background with ability to conduct Patient Assessments.
• Good analytical and computer skills.
• Ability to maintain confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Ability to work under stress and to respond quickly in crisis situations.
• Demonstrates good interpersonal skills when working or interacting with physicians, patients, their families, other providers and other staff members.
• Knowledge of healthcare marketing and plan development.
• Ability to communicate in English effectively through verbal and written means to the extent necessary to perform job duties appropriately.
• Ability to work cooperatively as a member of a team.
• Approximate percent of time required to travel: 80%

Qualifications

Education

• Postsecondary (Cert/Diploma/Program Grad) in marketing, communications, healthcare administration, nursing, or other clinical or sales-related field (Required)
• Bachelor's Degree in marketing, communications, healthcare administration, nursing, or other clinical or sales-related field (Preferred)
• Equivalent Combination of Education and Experience in the form of extensive healthcare sales work in lieu of Bachelor's degree (May be Considered)

License/Certifications

• Administrative Services DL NUMBER - Driver License, Valid and in State Upon Hire (Required)
• License or Certifications in Nursing or Respiratory Therapy Upon Hire (referred)

Experience

• 1-3 years in sales or marketing (Required)
• 1-3 years in healthcare (Required)