Clinical Manager, Gastroenterology (GI) Customer Success

Headquartered in Dublin, OH, Cardinal Health is a global healthcare services and products company. We provide customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, physician offices and patients in the home. We are a distributor of pharmaceuticals and specialty products; a global manufacturer and distributor of medical and laboratory products; an operator of nuclear pharmacies and manufacturing facilities; and a provider of performance and data solutions. Working to be healthcare's most trusted partner, our customer-centric focus drives continuous improvement and leads to innovative solutions that improve the lives of people every day.

Specialty Networks is an integrated, multi-specialty organization with GPOs, Life Sciences, and Research solutions in Urology, Gastroenterology, and Rheumatology. Specialty Networks solutions include population health management, patient engagement, clinical research, and workflow automation technologies to achieve Center of Excellence status in Standards of Care, Clinical Research, Practice Operations, and Value-based Care. Specialty Networks leverages the Power of its Network, represented by over 10,000 providers, to help independent physician practices, industry, wholesalers/distributors, payers, and policymakers improve patient outcomes.

What Gastroenterology (GI) Customer Success​ contributes to Cardinal Health

The Clinical Manager for our Gastroenterology (GI) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the VP of Product Management. In this role, the manager will be held primarily accountable for the overall direction and success of the GI PPS Clinical Experience of our customers and supporting any GI industry/RWE projects. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the VP of Tech Product Mgmt. This is a position for a clinical expert that will lead our GI program.

Location - This position is remote and can be based anywhere within the United States. Ideal candidates will be located close to an airport.

Responsibilities

• Work closely with the VP, Tech Product Mgmt. to develop and grow the GI Clinical TA and Team
• Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
• Work in conjunction with the VP Tech Product Mgmt. to manage the technology discussions and end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
• Manage the details and overall workflow for the Clinical Analyst to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
• Manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
• Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
• Manage the build of any new disease states, needed educational materials, etc. for defined workflows and "play books" per GI disease states
• Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
• Follow all Specialty Network requirements of the Clinical Analyst, management, and HR Handbook rules
• Assist VP of Tech Product Mgmt with Staff Reviews, goal setting, etc.

Qualifications

• Individuals with a strong GI background: BSN and RN license highly preferred, APP licensure a plus
• 5+ years of clinical experience preferred
• Ideally targeting 5-8 years of experience working in a GI Office Practice (2 years of experience in a supervisory or management role in a GI Office Practice) preferred
• Must bring an analytical mindset with the willingness/ability to take a data-driven approach
• Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
• Knowledge of medical terminology required
• Knowledge of health-care related computer applications inc

  Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.