Accreditation Standards, Americans with Disabilities Act (ADA), Auto Insurance, Billing, Budgeting, Business Strategy, CPR Certification, Capacity Utilization, Case Management, Communication Skills, Corrective Action, Documentation, Documentation Review, Documentation Standards, Driver's License, Healthcare, Home Care, Hospice Care, Hospital, Leadership, Liability Insurance, Maintain Compliance, Medical Records, Medical Research, Medicare, Mentoring, Nursing, Operations Management, Patient Care, People Management, Performance Management, Problem Solving Skills, Project/Program Management, Reconciliation, Registered Nurse (RN), Regulatory Compliance, Regulatory Requirements, Resource Utilization, Staff Development, Staff Requirements, Staff Training, Team Building, Time Management, Workplace Issues
Under the direction of the Home Health / Hospice Director, the Clinical Manager is responsible for oversight, planning and directing the daily operation of a clinical team. The Clinical Manager ensures compliance with established professional and accreditation standards, practices and regulatory requirements. This position is responsible for the support, management and development of direct report staff, ensuring positive team building, effective and productive care management and meeting relevant organizational strategic goals.
Duties & Responsibilities:
Clinical Leadership
- Provides clinical leadership and maintains current clinical knowledge.
- Utilizes clinical specialists and organizational resources effectively.
- Uses reports to manage operations, patient activity, and team performance.
- Coordinates with scheduling to ensure appropriate patient visit coverage.
- Manages staff communications and addresses patient and physician concerns, keeping care teams informed.
- Completes verbal orders and ensures compliance with Medicare CoPs and care requirements.
- Oversees patient caseloads and ensures continuity and appropriateness of care.
- Facilitates and participates in team meetings, case conferences, and safety huddles with follow-up.
- Collaborates with intake, quality, and education to optimize capacity and care delivery.
- Resolves clinical and operational issues, escalating as needed.
- Communicates effectively with staff, providers, and leadership.
- Applies AIDET framework and A+ service recovery principles.
Quality
- Ensures compliance with regulatory, accreditation, and documentation standards.
- Monitors and improves patient satisfaction and HH Compare measures. Regularly communicates patient feedback information to staff.
- Leads improvement efforts.
- Reviews documentation concurrently and resolves outstanding issues. Serves as the point person for staff documentation issues.
- Balances quality care with productivity expectations.
Development of Staff
- Recruits, hires, and onboards staff.
- Develops and implements mentoring and professional development plans.
- Conducts case conferences and identifies staff education needs.
- Participates in organizational committees and meetings.
Finance
- Ensures productivity, utilization, and capacity targets are met.
- Manages staffing coverage and resolves scheduling gaps.
- Oversees supply costs and resource utilization.
- Completes billing audits/monthly reconciliations and reviews financial performance with leadership.
- Implements corrective action plans to address issues not meeting budget targets.
Performance Management
- Completes evaluations and supervisory visits on time.
- Addresses and documents performance issues in accordance with HR guidelines.
- Uses data to monitor and manage staff performance.
Hospice Program Manager (in addition to above)
- Oversees hospice program operations, activities, and interdisciplinary team members.
Requirements:
- Bachelor's Degree Required, Master's Degree Preferred; Field of Study: Nursing or related health field. Continuing education courses in nursing preferred.
- Minimum 3 to 5 Years of progressive nursing experience required.
- Previous supervisory experience required.
- Experience in a home health care environment required.
- Rhode Island Registered Nurse licensure.
- Valid driver’s license and automobile liability insurance is required.
- Valid CPR certification required.
- American Nurses Association (ANA) certification preferred.
About Us:
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
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Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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Care New England Health System