Clinical Manager (LPC or LCSW), Cottonwood Office

POSITION SUMMARY

The Clinical Manager provides clinical leadership, operational oversight, and regulatory accountability for behavioral health teams providing services to clients in the Cottonwood office. This role supports and oversees service delivery, program integrity, and interdisciplinary clinical teams. The Clinical Manager monitors existing services for quality service delivery, participates in program development, and coordination of policies and procedures.  This position supervises clinical staff assigned to the Cottonwood location. Partners with Clinical Director in developing, leading, and evaluating quality clinical services. 

The Clinical Manager ensures services are delivered in accordance with AHCCCS, ADHS/DBHS requirements, Joint Commission standards, and organizational policies, while promoting clinical excellence, efficient workflows, and data-informed decision making.

ESSENTIAL RESPONSIBILITIES 

·         Oversees all aspects of clinical service delivery for adult behavioral health services.

·         Outreach and partnership with community stakeholders and partners such as probation, DCS, and the Verde Valley Medical Center to meet the needs of the community.

• Provides clinical oversight and guidance for clinical staff.

• Ensure treatment services meet medical necessity, scope of practice, and evidence-based practice standards.

• Ensure multidisciplinary team service delivery and required clinical oversight occurs in alignment with organizational policy.

• Supports teams in managing high-acuity, complex, and high-risk client cases.

• Monitor and support appropriate service utilization and documentation compliance.

• Promote trauma-informed, recovery-oriented care practices across programs.

·         Provide supervision to Interns as needed

·         Provide clinical supervision for licensure to BHPs holding associate licensure

• Oversee daily clinical operations for assigned programs and teams.

• Monitor service access, productivity, scheduling efficiency, and team workflows.

·         Monitor quality indicators including:

o    Timeliness of services

o    Treatment plan quality

o    Clinical documentation accuracy

o    Crisis and safety management

·         Lead corrective action plans when compliance concerns are identified

• Utilize data to monitor:

• • Team productivity

  • Service utilization

  • Access to care

  • Clinical outcomes

• Review Key Performance Indicators (KPIs) regularly.

• Identify barriers to care delivery and implement Lean process improvements.

• Coordinate across departments including:

• • Crisis services

  • Inpatient/residential programs

  • Care coordination

  • Medical providers

·         Partner with Clinical Director and Operations staff, as well as other departments, to ensure quality clinical services are being offered and meet quality outcomes. 

·         The Clinical Manager is an active member of the organization leadership team, participates in leadership meetings and completes tasks as appropriate to clinical service delivery and quality across services.

·         Partner with Quality Department to address and lead clinical quality improvement projects.

·         Other duties as assigned in support of Clinical Services

·         This position is a managerial position with a high degree of responsibility.             

·         This position carries a high level of exposure to confidential and proprietary information.  Includes personnel, business, clinical and other private information.                

·         Position requires a high level of independent judgement, autonomy and responsibility.  

·         This position requires a great deal of public, client and collegial contact.  It calls for strong public relations skills and problem-solving skills involving diplomacy and sensitivity.         

QUALIFICATIONS

·         21 years of age or older

·         Hold a license under A.R.S. Title 32 (LPC, LCSW); an associate license may be considered

·         Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card

·         Must possess and maintain a valid Driver License, current automobile insurance, and a driving record that meets the guidelines and requirements of the organization

CORE COMPETENCIES 

·         People - Passionately believes in people and embraces diversity

·         Integrity ​–​​Does the right thing even when no one is looking

·         Learning ​–​​Challenges old paradigms with critical thinking, curiosity and creativity

·         Accountability​ – Sets an intentional culture of personal responsibility; believes everyone carries the load

·         Relationships ​– Serves colleagues and consumers with love, empathy and compassion

PHYSICAL DEMANDS & WORKING CONDITIONS

The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·         Office environment, travel within the community, as needed

·         Heavy exposure/use of computers, cell phones, office phones, etc.

·         Ability to sit for prolonged periods throughout work hours

·         Must be able to occasionally lift and/or move 5 or more pounds

·         Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

This position is considered Safety-Sensitive by Polara Health.

Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.

In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.

Employment is contingent on background checks as required by Polara Health’s policies, which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.

We Offer the Following Benefits to Full Time Employees:

  Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient and residential positions) * Educational Reimbursement *