Clinical Manager

TITLE: Clinical Manager

REPORTS TO: Director of Social Work and Community Services

DEPARTMENT: Tenant and Community Services

STATUS: Regular, full-time

FLSA STATUS: Exempt

WAGE RANGE: $109,000 - $122,000/year

GRANT FUNDED: Yes

UNION POSITION: No

LOCATION: Ambassador Hotel, 55 Mason Street, San Francisco

SCHEDULE: Hybrid 4 days onsite, 1 day remote; On-call Weekends and Holidays

SUMMARY

TNDC's Clinical Manager provides leadership, and support and clinical expertise to TNDC's Social Work Unit to improve the wellbeing and health of our PSH tenants across our portfolio of family, senior, and single adult properties across San Francisco. With a focus on training, systems improvement, and clinical support, the Clinical Manager will guide TNDC to improve prevention and early intervention of behavioral health crises, expand access to substance abuse and mental health treatment, and strengthen our front-line social work staff capacity to provide high-quality supportive services that meet the needs of our most vulnerable tenants. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

ESSENTIAL DUTIES

• Identify, coordinate, and oversee delivery of clinical training needs for Social Work Unit.

• Improve and maintain training, standards, and systems for tenant intakes and assessments.

• Select and lead conferences for high priority cases, including selecting cases for discussion, reviewing case records, assessing treatment needs, and modifying plans as necessary.

• Facilitate critical incident reviews in relevant situations and provide expert advice for social work team members on acute situations.

• Confer with staff regularly on clinical techniques, case progress, professional development, and quality of care oversight.

• Improve policy and practice to improve early warning systems, minimize the impact of mental health emergencies, and facilitate a swift return to stability.

• Improve third-party services access and referral systems and increase transparency in the system referral process.

• Collaborate with the Director of Social Work and Community Services in efforts to leverage CalAIM benefits through assessment and planning for Medi-Cal billing and expanding partnerships with existing Medi-Cal providers.

• Oversee the development and implementation of our Social Work Internship program, including supervision and documentation.

• Serve as a member of the Social Work Unit's Management team and collaborate with the Director of Social Work and Community Services and Supportive Services Managers to provide unit leadership, maintain a clear vision for our work, and reflect our organizational and departmental values.

• Other duties as requested.

REQUIRED SKILLS

Knowledge and skills:

• MA/MS degree in Social Work or related field required.

• LCSW, MFT, or LPCC certification required.

• At least four years' experience in a supportive housing setting working with multi-diagnosed, low-income, homeless, or formerly homeless adults.

• Demonstrated ability to implement and improve operational or program practices, policies, and systems.

• At least two years of proven leadership and hands-on experience training and managing case managers or resident services personnel.

• Strong clinical assessment and crisis management skills.

• Demonstrated analytical, critical thinking, and problem-solving skills.

• Extensive knowledge of available behavioral health, substance abuse, and other services and supports available to single adults, families, and seniors, ideally in San Francisco.

• Expertise in harm reduction, trauma-informed care, housing first, and other evidence-based supportive services models.

• Ability to effectively manage time (schedules, deadlines, etc.) and paper (forms, documents, etc.).

• Ability to follow directions and work independently.

• Excellent interpersonal and organizational skills.

Physical Requirements:

• Ability to operate office equipment such as personal computers and calculators.

• Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks.

• Ability to lift 15-20 pounds.

• Visual acuity necessary to review documents.

• Hearing acuity sufficient to use telephone and communicate with tenants, and staff.

• Ability to perform sedentary to light physical work involving sitting most of the time.

Environmental Adaptability:

• Ability to work in an office environment.

• Ability to travel to various work sites as needed.

Mathematical Ability:

• Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions.

Language and Communication Ability:

• Ability to comprehend and correctly use informational documents, including policy and procedure manuals and contracts.

• Ability to communicate effectively with residents, coworkers, and staff at all levels, third-party services managers and directors, government officials, both verbally and in writing.

• Ability to keep abreast of internal and external changes in policy, regulations, methods, operations, etc. as they apply to the delivery of services to tenants.

MINIMUM QUALIFICATIONS

• Three to five years of direct experience working with people with serious mental illness, individuals with a dual diagnosis, and/or are currently or formerly homeless.

• In addition to direct client experience, two additional years of experience working in a supervisorial role in an affordable housing management company or services agency in PSH settings.

• Computer literate with experience in Microsoft Office (Word, Excel, Outlook, Access).

• LCSW or comparable.

PREFERRED QUALIFICATIONS

• Prior training, certification, and experience in performing involuntary holds (5150's).

• Have held an LCSW for at least two years and be in good standing to supervise an ASW.

• Knowledge of residential property management, building systems, and housing quality standards.

• Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English, or Russian-English.