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Job DescriptionThe Clinical Manager, Product Training and Education for Urology & Critical Care is responsible for the coordination and administration of all aspects of ongoing and future product training programs including planning, organizing, leading, and maintaining program activities.
The Clinical Manager is responsible for ensuring customers have been afforded the opportunity to complete Bard product training. The specialist will work in partnership sales and marketing to meet company sales goals. The specialist will train according to company compliance standards and bears the responsibility of delivering live and electronic training programs. These programs will meet the needs of all customers both internal, (i.e. TMs, DMs, Marketing, Regulatory, Internal Training and Education) and external (i.e. Current and Potential Customers of BARD, Professional Organizations, KOLs).
In addition to providing product training, the specialist will conduct product training assessments. The assessments include collection of information regarding the use of Bard products, analyses, presentations, and training that meets/exceeds customer satisfaction and enhances company sales goals.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe Clinical Manager performs a wide range of duties including some or all of the following: Plan the delivery of the overall programs and activities in accordance with the mission and the goals of Bard Medical (the organization) Carry out new initiatives to support the strategic direction of the organization Utilize program evaluation framework to assess the strengths of the program and to identify areas for improvement Maintain forms and records to document program activities (SalesForce) Oversee the collection and maintenance of records of the program for statistical purposes according to the confidentiality/privacy policy of the organization (hospital) Communicate with stakeholders to gain support for the program and to solicit input to improve the program Liaise with hospital leadership to ensure the effective and efficient program delivery Develop product training plans accordingly, including hospital team members as needed. Coordinate the delivery of services among different program activities to increase effectiveness and efficiency Monitor the program activities on a regular basis and conduct an annual assessments according to the AIM program framework Maintain personal travel budget as a segment of the overall Training Specialist team budget. Maintain ICC budget
KNOWLEDGE, SKILLS & ABILITIES: Knowledge of program management Knowledge of client groups and/or issues related to the program area Maintain knowledge and expertise as product specialist for entire Bard Medical product line. Focus on urological drainage and stool management Responsibility for scheduling time in accounts with sales partner. Must demonstrate use of time efficiently. Responsibility for meeting the needs of all customers both internal, i.e. TMs, DM's, Marketing, Regulatory, Internal Training and Education) and external (i.e. Current and Potential Customers of BARD, Professional Organizations, KOLs).
QUALIFICATIONS: Able to function independently with minimal guidance or supervision. Excellent listening and communication skills. Ability to work in sales environment with sales team. Strong interpersonal and relationship building skills. Ability to collect, analyze and present clinical data. Must be proficient with computer (Word, PowerPoint, Excel, etc.) Multi-task oriented. Able to manage multiple customer accounts with strong organizational skills. Able to assess problems and overcome objections. Professional attitude and appropriate business and clinical judgment in all aspects of this position. Prefer experience using and teaching the use of Bard products. Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
EDUCATION and/or EXPERIENCE: College graduate or equivalent. Require license as a Registered Nurse. Three (3+) years of patient care experience. Hospital ICU/CCU/ED, leadership roles, committee presence, and/or charge nurse experience a plus.
LANGUAGE SKILLS: Ability to read and comprehend detailed instructions, business correspondence and memos. Ability to compose basic correspondence. Ability to effectively present information in a one-on-one or small group situations
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals
REASONING ABILITY: Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given. Ability to interpret a variety of instructions furnished in written or oral format.
PERSONAL CHARACTERISTICS: The Clinical Manager should demonstrate competence in some or all of the following: Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior is consistent with these standards and aligns with the values of the organization Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Creativity/