Clinical Nurse II - Engagement Center

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Duke Health Integrated Practice

https://careers.dukehealth.org/us/en/dhip      

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Clinical Nurse II – Duke Health Engagement Center 

Job Location:

4825 Creekstone Drive, Durham, NC

Job Summary:

We are seeking a CLINICAL NURSE II at the Duke Health Engagement Center to be an integral member of the healthcare team and provide direct and indirect care to patients. In this role, you will provide both direct and indirect patient care through clinical telephone triage, inbasket management, and coordination of prescription medication needs—including refills and prior authorizations. You will be part of a team committed to ensuring that patients receive timely, safe, and compassionate support across the continuum of care. This position will support multiple specialties within the Engagement Center.

Job Duties and Responsibilities:

• Responsibilities

  • Conduct clinical telephone triage, utilizing professional nursing judgment to assess patient needs, prioritize care, and support appropriate disposition.
  • Plan, provide, and document professional nursing care using the nursing process in alignment with physician orders, policies, and evidence‑based standards.
  • Manage and respond to inbasket clinical messages, coordinating follow‑up care and communication with patients and providers.
  • Support medication management workflows including refill coordination and prescription prior authorization processing.
  • Delegate tasks and oversee the work of licensed and unlicensed team members as appropriate.
  • Engage in continuous professional development, maintaining required competencies and seeking opportunities to grow.
  • Serve as a preceptor, contributing to the development of peers, students, and new hires.
  • Participate in clinical and operational performance improvement initiatives that enhance patient experience, quality, and workflow efficiency.
  • Perform related duties essential to the delivery of safe and effective patient care.

   

  Why join the Duke Health Specialty Engagement Center?

  • A collaborative, supportive, and mission‑driven environment
  • Opportunities for growth, mentorship, and professional development
  • Innovative clinical workflows designed to enhance patient access and experience
  • The chance to make a meaningful impact for patients across Duke Health

Job Eligibility Requirements:

• Work requires graduation from an accredited BSN or Associate's Degree in Nursing or Nursing Diploma program.
  
  • Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within seven years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.
• You have a minimum of 1 year nursing experience in a clinic environment.
• 3+ years of RN experinece preferred
• Ability to withstand prolonged standing and walking.
• Ability to use fine motor skills
• Must work as late person when scheduled or according to business needs.
• Must be present on site for 8 hour shifts during standard business hours occasionally.
• Must have current or compact RN licensure in the state of North Carolina. BLS required.

Job Hours:

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.