Clinical Operations Coordinator

Clinical Operations Coordinator / Personal Care Services 

Location: Brooklyn Office 

Position: Clinical Operations Coordinator 

Job ID: 75462

Position Type: Full-Time

Remote/Virtual Position: No 

Salary: $23.00 - $25.00 /hourly 

Schedule: Monday - Friday; 8:00am - 5:00pm

Offers based on experience 

*Bilingual Spanish/English required 

What You Need to Know:

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together. 

Be the Best Hospice Clinical Operations Coordinator You Can Be

If you meet these qualifications, we would love to meet you:

• High school diploma or GED
• 1-3 years of experience
• Bilingual Spanish/English required 
• Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations
• Able to organize the planning process and develop project schedules at a basic level

Responsibilities:  

As a Clinical Operations Coordinator, you will:

• Create nursing schedules to ensure that all case openings, recertification visits and supervisory visits are done on a timely basis.  Verify schedules with patients and nurses.  Follow up and handle changes as needed.  Cluster cases wherever possible.
• Track nursing documentation (assessments, supervision, medical reconciliation, emails from contracts, etc.) and follow up on any missing items.  Ensure timely completion of documentation.  Save documentation it to the common drive, print it out and place it in the proper file, update the reports with any code changes (TALS, flood zone, falls program, etc.).   Give any doctor’s orders to the MD Coordinator.  Check the OPS system to see if there are any re-starts, transfers, changed cases, emergency visits.
• Handle phone calls for nurses with case managers, physicians, other providers and/or family members to resolve patient issues (ie:  inform doctor of new cases that have come to us).  Check emails from OPS team, patient care coordinators.

• Produce Nurse Productivity Report, based on points system, and submit to the QAPI department.

Our Investment in You Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.  

Our benefits include: 

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.