Clinical Operations Lead

Summary

A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment! Must have great patient rapport, keen on educating patients about oral hygiene, and comfortable discussing pending dental treatment. A strong work ethic is essential, as well as being a team player, responsible and organized. They will provide leadership to each studio while establishing and maintaining well-trained, stable and successful team members that are engaged and accountable for meeting and exceeding the goals of the studios.

Main Duties and Responsibilities

       Successfully manage the RDAs at 4+ dental studios in the Austin area with minimal upper management oversight

       Cover chairside as needed to ensure team success

       Travel to manage location or for coverage is required

       Help fellow studios  with duties/ coverage as needed

       Monitor and track KPI trends

       Track RDA goals and bonuses

       Collaborate with RMs and RDH trainer to work through intra-office issues

       Ensure equipment is well maintained at each studio

       Recognize areas of development for staff to facilitate growth and ensure quality standards are met

       Conduct ongoing performance reviews, provide written feedback at least once annually

       Address patient complaints in an appropriate and professional manner, escalating concerns as needed

       Maintain a healthy work environment by supporting our culture and mission

       Adjust the schedule as needed depending on patient flow and overtime statuses

       Communicate effectively and efficiently

       Perform and analyze dental radiographs (x-rays) and scans

       Obtain and update patient dental and medical history; ensure health history is updated for all returning patients at least annually

       Sterilize and disinfect instruments, equipment, and patient rooms

       Provide exceptional patient care throughout their visit

       Examine patients to assess tooth and gum quality, signs of oral diseases, and provide preventive care, including oral hygiene

       Collaborate with the clinical team to chart and code according to the ADA coding guidelines

       Continuously increase dentistry knowledge and job skills

       Adhere by State, Federal, and local compliance standards including OSHA, HIPAA, and Texas Dental Board

       Maintain and inventory supplies and equipment

       Ensure the clinical space is cleaned in compliance with ADA guidelines

       Teach patients appropriate oral hygiene strategies to maintain oral health

       Perform various studio tasks that often require the use of a computer

       Perform duties in accordance to practice standards and The Dental Practice Act as it pertains to Registered Dental Assistants

       Participate in on- and off-site team-building activities/events with a positive attitude to build co-worker relationships 

       Maintain a “team first” and “patient first” mentality

       Continuously increase knowledge and job skills

       Train others on relevant job skills and knowledge

       Travel to visit and maintain each office

       Other duties as assigned

Skills and Abilities

        Fluent in English; verbal and written

       Familiarity with dental terminology

       Basic computer skills

       Ability to travel around the Austin area

       Professional demeanor

       Strong interpersonal, people management and leadership skills

       Excellent sales and customer service skills

       Ability to remain organized and detail oriented in a fast paced environment

       Time management skills with a proven ability to meet deadlines

       Analytical and problem-solving skills

       Ability to prioritize tasks and to delegate them when appropriate

       High level of dental compliance knowledge

Education and Experience

       High school diploma or equivalent required

       Associate degree or higher preferred

       1+ years of people management experience required

       2+ years of experience in the dental field required

       Texas Registered Dental Assistant license is required

       2+ years of experience in a similar position is preferred

       Experience in OpenDental, Apteryx, and Modento preferred

       CPR and/or BLS certification preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable qualified individuals with disabilities to perform the essential functions.

       This position may be required to sit or stand for long periods

       This position may be required to work more than 40 hours per week

       This position is in a clinical studio environment which can be noisy and distracting

       This position may be exposed to infectious diseases and/or blood borne pathogens

       This position may be required to handle sharp objects

       This position may be exposed to harmful chemicals and/or gasses

       This position may be required to communicate with others to exchange information

       This position may require repetitive motions that include the wrists, hands and/or fingers

       This position may require the operation of machinery and/or power tools

       This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned

       This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces

       This position may require medium work that includes moving objects up to 50 pounds

Swish Dental is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.