Clinical Operations Manager

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

About the role

As a Clinical Operations Manager at TeleMed2U, you are accountable for the daily performance, reliability, and continuous improvement of our telehealth service lines—translating clinical needs into scalable, compliant workflows; aligning clinicians, schedulers, IT, and patient support; optimizing capacity and appointment scheduling; monitoring KPIs (access, wait times, no-shows, quality, satisfaction) to identify trends and drive targeted improvements; standardizing and maintaining SOPs and documentation; training and coaching staff on platforms/EMR, processes, and best practices; partnering with IT for rapid incident response and root-cause remediation across platforms, devices, and connectivity; ensuring HIPAA-aligned privacy and security in all operations; and fostering a patient-first culture that delivers timely, high-quality virtual care and strong provider experience.

What you'll do

• Oversee the daily operations of the telehealth program, ensuring the smooth functioning of all telehealth services. 
• Collaborate with cross-functional teams, including healthcare providers, IT staff, and customer service representatives, to develop and implement telehealth workflows and protocols. 
•  Manage the scheduling of telehealth appointments, ensuring optimal resource optimization and timely service delivery.  
• Monitor telehealth performance metrics and identify areas for improvement, implementing strategies to enhance efficiency, quality, and patient satisfaction. 
• Train and educate staff on telehealth technologies, processes, and best practices, ensuring consistent adherence to telehealth guidelines and standards. 
• Coordinate with IT teams to troubleshoot technical issues related to telehealth platforms, devices, and connectivity. 
• Stay updated on industry trends, regulatory requirements, and emerging technologies in telehealth, making recommendations for system enhancements and process improvements. 
• Ensure compliance with privacy and security regulations (e.g., HIPPA) regarding the handling and storage of patient information in telehealth systems. 
• Develop and maintain documentation, policies, and procedures related to telehealth operations. 
• Foster a culture of patient-centered care by promoting a positive and supportive telehealth experience for patients and providers. 
• Other duties as assigned 

Qualifications

• Work location - In Office
• Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously. 
• Strong leadership abilities, with the capacity to effectively motivate and guide cross-functional teams. 
• Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. 
• Understanding of healthcare compliance regulations, including HIPPA and other privacy and security requirements. 
• Analytical mindset and proficiency in data analysis to drive operational improvements. 
• Ability to adapt to changing technological and regulatory environments and quickly learn new telehealth platforms and tools.  

Preferred

• Proven experience in telehealth operations management, preferably in a healthcare setting. 
• Strong knowledge of telehealth technologies, platforms, and best practices. 
• Familiarity with electronic medical record (EMR) systems and scheduling software.  

Physical Requirements 

• Prolonged periods of desk work and computer use 
• Ability to lift 15 lbs 

Benefits

• Competitive Annual Salary 
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with employer matching
• Paid time off (PTO)
• Paid holidays
• Life Insurance

TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.