Clinical Operations Manager (DFW)

Description

Key Responsibilities

• Lead all non-provider Front and Back office medical staff in all operations required to support patient care at all assigned clinics. 
• Coordinate with local providers to drive compliance to Aspire protocols, foundational practices and plans of care. 
• Coordinate with Patient Services, Billing and Pharmacy departments to support continued patient care.
• Support initiatives to improve operations and the patient experience.
• Address any patient complaints or identified service issues from your assigned clinics to remedy poor patient experiences. 
• Maintain continued education in all core front office and back office processes and protocols and be able to operate in a front or back office capacity as required.
• Ensure the clinic is stocked with all supplies and equipment to support continual operations and that company purchasing and inventory procedures are adhered to.
• Support the front and back office clinical staff with clinical duties when needed.
• Create a culture of quality and safety by maintaining a high level of clinical training across all staff and ensuring adherence to safety reporting and the conduct of safety drills.
• Perform a site visit to each clinic in your assigned market(s) at least two times a month.
• Champion Aspire's culture and core values 

• Ability to manage defined systems and processes.
• Ability to manage, develop and motivate employees.
• Extensive clinical knowledge
• Basic computer knowledge (Word, Excel and Power Point)
• Ability to handle conflict resolution.
• Ability to manage varying schedules/nuances.
• Able to communicate effectively both verbally and written.

• Staff department and create/maintain workflows in coordination with the Regional Director of Operations that meet assigned department performance benchmarks.
• Set and align employee goals to support department goals and communicate them to team members.
• Responsible for training all new front and back-office staff on Aspire learning objectives.
• Train, coach and mentor employees to meet clinic appointment capacity and patient treatment and procedure conversion goals.
• Measure and report on individual employees and department progress.
• Develop a positive work environment by building and maintaining strong interpersonal relationships among team members.
• Provides leadership by demonstrating effective communication skills, problem solving, proactive conflict resolution through the use of critical thinking
• Create and review your department’s collective and individual goals and their performance each quarter via WorkTango (Formerly Kazoo)
• Oversee Time-Off Requests and manage staffing calendar to ensure appropriate coverage for clinics.
• Approve timecards, PTO requests and edit timecards in a timely manner for payroll purposes
• Handle disciplinary action as needed with HR.

Requirements

• Bachelor's degree 
• 2 Years of clinical leadership experience 
• Experience working directly with healthcare providers to facilitate clinical operations
• Experience with both Practice Management and Electronic Medical Records software

• 2 Years of clinical leadership experience in both Front & Back office

Job Benefits

• Medical, Dental and Vision Insurance
• Life Insurance
• Mileage Reimbursement
• Generous Paid Time Off and Paid Holidays
• 401(k) + Generous Employer Match
• Treatment Discounts
• Reward Program
• ...AND MORE!