CLINICAL OPERATIONS MANAGER
Oversee clinical operations and clinical support staff of assigned practice(s) • Ensure smooth efficient operations and communication with providers, support associates and patients, as well as corporate departments and market leadership • Monitor performance of clinical team to ensure accuracy, efficiency, optimal patient flow and patient satisfaction • Coordinate and/or facilitate training of technicians; conduct skill set assessments on all techs upon hire and as scheduled/required throughout the year • Oversight of clinical support staff hours/lunch/breaks and within scheduled hours • Monitor all role responsibilities of direct reports. • Ensure excellent customer service; ensure clinical staff is delivering timely check in/out (visit flow), appropriate medical support, care and testing, excellent in person and via phone customer service. • Work with management teams to develop and assist with training needs as they arise. • Oversee and ensure applicable training for all clinical support associates based on roles • Random auditing of performance in EMR to identify training needs • Ensure associates model and follow all customer service skills, ophthalmic testing, insurance verification and prior authorizations, and appropriate surgical and follow up appointment scheduling • Team Building • Coordinate position need job postings, Interview/Hire as needed • Performance Reviews/Performance Plans for direct reports outlined above • Oversee appropriate work performance issues – discipline documentation • Liaison to patients and providers to ensure overall patient satisfaction • Handle staff and patient complaints • Coordinate and schedule on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations in conjunction with the Senior/Regional Director of Operation • Ensure safety training and policies are followed. • Ensure all staff are trained in HIPAA and enforce HIPAA regulatory requirements • All other responsibilities that may be assigned Competencies:
Benefits: 401(K) Company Match |
| Location | Fort Myers, Florida |
| Website | https://useye.com |
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